How to redeem Dell Rewards

Until a Dell Care agent assists with your inquiry, this answer was taken from Dell Rewards program frequently asked questions  https://www.dell.com/en-us/lp/dell-rewards#Dell-Rewards-FAQ

My Dell rewards points are available.  How do I redeem them?

You can convert points to Dell Dollars and apply that to your purchase directly from your cart if you are logged in to Dell My Account. Or you can access the Dell Rewards Store (via Dell My Account and then the Dell Rewards tab). There, you can redeem your points online for Dell Dollars or opt to call in to use your points. Points can be redeemed for Dell Dollars in $10 increments.