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How can i contact dell warranty support by email when warranty has ended?
Good morning,
How can i contact dell warranty support by email when warranty has ended? When warranty has ended it does not give option to send email.. i want to send email because i need everything in writing for legal purpose.
warm regards Kimberley
DELL-Cares
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July 14th, 2024 10:00
DELL-Chris M
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July 15th, 2024 11:59
The Dell Out of Warranty services team does not use email.
bardounias
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July 15th, 2024 13:30
@DELL-Chris M
Hi,
This is not about a repair issue but rather about misleading information regarding the warranty.
I need to send an email to a representative about the warranty terms.
DELL-Chris M
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July 15th, 2024 13:36
I do not see a way to email UK Support.
Once the DELL-Cares team creates a Case for this through the Forum, they would communicate with you via private Chat, but not email.
bardounias
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July 15th, 2024 13:41
how do i create a case when i dont have warranty left?
DELL-Chris M
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July 15th, 2024 14:26
The case creation is automatic when the DELL-Cares agent replies to you.
bardounias
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July 15th, 2024 16:22
The support whatsapp is tech support, how can highlight my case to warranty and legal department? as the tech support is clueless in this case and keep saying same thing over and over..
Warm regards Kimberley
DELL-Chris M
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July 16th, 2024 16:23
* Click DELL-Cares
* On right scroll down to, "Send this user a direct message"
* Provide to them your private information (Service Tag, Order number, etc.) and your question about misleading information regarding the warranty