Unsolved
3 Posts
2
1151
FG3USPS "Tracking Number" Reveals No Status Or Information
I'm going to cut to the chase, even a cursory search online will reveal "FG3 USPS" tracking numbers (generous term) do not lead to any status or information. They will never update, nor do they provide any clarification.
I demand a working, serviceable tracking number. Also, do not throw the lie of "FPO/APO addresses cannot be tracked/we cannot give a tracking number for security reasons," as this is a falsehood and a downright lie: I actively work with OPSEC, COMSEC, and a number of other security activities within the military at my command here, and this is in no way true. As far as Dell should be concerned, I am a normal, average customer. There is no "secrecy" needed for a f*cking laptop. If it was a security concern I wouldn't be able to tell you my PO Box/address in the first place.
DELL-Cares
Moderator
Moderator
•
25.6K Posts
0
March 22nd, 2022 19:00
Hi,
I'm sorry to hear about the issue with the tracking number.
I want to check this for you.
Please private message us the order number, name of the registered owner and email ID so that we can review this on your behalf.
Regards,
Pamyaphi
thepocketGM
3 Posts
1
May 27th, 2022 16:00
Company didn't give it after going back and forth for 2+ weeks. Put in a dispute/claim with my bank, after which they gave me the tracking number, but it never got accepted by USPS. Fast forward over 2.5+ months, still don't have the laptop and I don't care. They gave about not being able to provide a tracking number due to FPO/APO, security reasons, or it's simply not their policy (and they never stuck to the same story). The story gets worse, as USPS, after a formal investigation, could never find the package. Could never prove they ever received it.
DELL-Cares
Moderator
Moderator
•
25.6K Posts
0
May 27th, 2022 17:00
Thank you for writing to us here about the order tracking & the issues that you had to face with it.
My apologies for the ordeal faced in having the issue addressed & ultimately getting the refund.
There are few restrictions on the tracking process of an APO or an FPO order.
I get it that happened with the order resulting to have a refund.
-Anita
Payton M
1 Message
1
June 29th, 2022 16:00
Im having the exact same problem. What do I have to do, to get an actual tracking number?
Petey Wheatstraw
1 Rookie
1 Rookie
•
8 Posts
1
September 22nd, 2022 13:00
Yes... the OP is correct! Please provide the tracking number for my order as well. I cannot believe that you sell items that cost upwards of $1000.00 and then provide a bogus USPS tracking number and then provide a "trust me bro" explanation. Amazon ships to APO, AE addresses and they provide a valid USPS tracking number!
Petey Wheatstraw
1 Rookie
1 Rookie
•
8 Posts
1
September 22nd, 2022 13:00
Dell is promoting theft by not providing a valid USPS tracking number! The military mail system is not as honest as Dell might think it is. I have so-called lost over $1000.00 worth of merchandise while it was moving though the MPS system. So please start providing valid USPS tracking numbers with your orders!
Cam1313
1 Message
1
December 8th, 2022 20:00
I’ve gone round and round with Dell on this multiple times. They need to fix this simple problem with uneducated customer service reps. The only way I’ve successfully got a tracking number is by waiting 6 weeks and telling them it’s lost (to prove a point)…then somehow they are magically able to find a tracking number so they can tell me it’s been delivered. Ridiculous.