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features were not included as advertised, how to deal with this issue?
I got this message from Dell a few days ago and today also.
Dear Customer,
Thank you for choosing our products.
Upon reviewing your order, we acknowledge that the following features were not included as advertised on our website:
- Dolby Vision
- Energy Star 8.0
- HDCP 2.3 port
We apologize for any inconvenience caused by the discrepancies in the technical specifications of your order.
We are actively investigating this issue and will take necessary corrective actions. Your business is important to us, and we appreciate your understanding.
If you wish to reach out to us, please contact our Online order support team via www.dell.com/support.
Best regards,
Sincerely,
Dell Technologies
Please do not reply to this mailbox
when I contacted them to resolve the issue, their answer was,
The delivery date has already exceeded 10 days for the relevant order, so it seems difficult to return the product.
any idea how to deal with this issue ??
DELL-Cares
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June 24th, 2024 15:33
Hi,
Thank you for contacting Dell.
We apologize for the inconvenience this may have caused to you.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.