Dell Reward Games - Exchanged valid points for games expiring in the past

Hi,

Thank you for writing to Dell.

I'm sorry to hear about the issue with the rewards and wish to look into this for you.

Kindly, private message us for us to assist you through a secured conversation.

Regards,

Pamyaphi

Sorry feel like I'm being as thick as mince here but cannot see how to DM you, when I follow the instructions in your tagline I end up lost. Clicking your username, I get taken to a page but don't see any mention of Contact Me. I can see a link that mentions Private Messages but clicking on that takes me into the wider community (https://www.dell.com/community/en/categories/dell-community) with no mention of you anywhere

Hi,
We await to hear from you.
Do private message us at your convenient time so that we can look into this for you.
Regards,
Pamyaphi

Did you read the post above? I'm unable to private message you?

@DELL-Cares​ Could you provide instructions how to do that please, the details in your tagline don't seem to work?

@gm90​ Try direct messaging DELL-Cares now.

@DELL-Chris M​ Thank you, whatever you did the DM option is now visible, thank you. DM on its way

Hello all, I am experiencing the same problem right now. What was the solution to this issue?