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1 Rookie

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2 Posts

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July 30th, 2024 08:40

Dell refuses to register my product!

Hey I need help and unable to reach any real dell support about thus.

My product <Private data removed from public view. DELL-Admin> apparently was purchased from United Arab Emirates and shipped to Egypt and I bought it from Egypt reseller so I was trying to register my product in Dell to correct my warranty date to the date I bought the device in since the laptop was abandoned in storehouse for many many months which leaves it with only 2-3 months remaining warranty.

But dell website is asking me to transfer ownership first from UAE to Egypt, and I did exactly that. I also received email with successful ownership transfer request via my email. Now I tried again to register the product and it keeps asking me to transfer ownership which makes absolutely no sense at all!! I am still unable to register my product until now because of this and warranty unable to be corrected to the righteous date and I gave my receipt as proof of purchase date! 

1 Rookie

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2 Posts

July 30th, 2024 13:47

Please close this thread. Dell helped me in updating the warranty so problem solved. 

10 Elder

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24.6K Posts

July 30th, 2024 10:58

You'll need to contact your original seller to find out the system's history. 

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