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Dell refuses to address missing FEDEX package
Dell refuses to send a replacement Hard Drive that was lost in transit by FedEx. After several calls, and tickets opened with both Dell and FedEx they continue to do nothing. I contacted my credit card company and disputed the charges for this missing product. Horrible customer service, I should have known better.
DELL-Cares
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June 11th, 2024 23:08
Hi,
Thanks for contacting Dell social media customer care!
Kindly DM to this message and share your order number, registered name and email address for verification purpose.
We apologize knowing about the situation from your post regarding missing item and charge dispute with your Credit card.
Further, we will be happy to review and assist the case for you based on your response!
Regards,
Alam
DELL-Cares
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25.6K Posts
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June 12th, 2024 16:48
Hi,
Greetings for the Day!
This is a followup as we did not get your response.
You could contact Dell with the requested details at your convinent time.
We will be happy to assist you!
Regards,
Alam