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June 18th, 2024 09:45

Dell optiplex warranty

Hi customer care i wanted to raise an issue that happened with one of our optiplex units.
According to the guarantee check it has expired, we purchased it on January 2023 and the unit is completely dead.

The details of the unit are,
Dell optiplex 3000 micro
Reg model D15U
Reg type D15U002

ST: ***private info removed***
EX: ***private info removed***

The problem is that the machine is not starting at all, we have checked the power supply ( from another optiplex 3000 unit) and the PC is completely not reacting.

I find it out of order that a computer is being considered out of warranty while the MTBF is for sure not calculated on this short time usage, Eu warranty stipulates that for this type of electronics, there is 2 years or at least within reason should be having a normal working life, 1,5 years for a computer is not that in my opinion.

Are there any options to resolve this issue as we have been speaking to our supplier who says its not their problem as it is a year and its out of warranty just buy a new one .... which I found bad practice representing your products/brand...more than happy to enclose further reseller details in needed) or i am facing a case of the giant against the little men that will give up as he would loose long term anyway....
Anyway hope for positve correspondance rather then a standard reply..

Have a good day,

Regard Danny Remkes

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September 18th, 2024 09:55

would there be anyway to get some proper support from Dell on this... why is it so difficult to have some old fashion customer service.
Again if your product fails in that short time then that aint a good advertisement but it can happen to electronic products i get that, the total lack of easy access to have an issue resolved on these big companies is ridiculous.......

Standard EU warranty is 2 years, 1 year applied by the supplier and the second year by the manufactuer which is DELL in this case

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