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Dell Customer Service Disaster: A Frustrating Experience with a Defective Keyboard Purchase
I bought a keyboard and mouse from Dell as a gift for my brother. When the keyboard arrived, I noticed that the left part was dented, likely due to mishandling at the factory. I contacted customer service to request a replacement. Instead of offering an immediate exchange or an alternative solution, they informed me it would take 10 working days to process the return and send a new keyboard.
Since I needed the keyboard within a few days, I decided to return the item for a refund. To make matters worse, they didn't include a return label, so I had to print it myself. This experience was a disaster. Dell's customer service is awful. It would have been much better if they had replaced the item within two or three days, given that the issue was their fault, not mine.
DELL-Cares
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June 25th, 2024 03:14
Hi,
I've replied to your message via PM.