Dell Customer care the Worst Ever

I can report to all that Dell Customer Care is the worst that I have ever experienced.

I have a problem with an order that is admittedly my fault and I have a machine that is not what I want. the machine has not been set up and is in pristine condition in its box. All I want to do is return the machine and get a replacement in the spec that I want. I am more than happy to pay any carriage costs or price difference.

I have approached Dell Customer Care about this and their response has been terrible. 

All Dell Customer care do is pass you around from person to person without ever taking any responsibility for an issue, hiding behind their terms and conditions that do not allow returns on corporate accounts rather than seeing if we can have a constructive conversation about the problem.

On top of this Dell do not have a complaints department.

The result for this lack of forethought is that I will probably never buy a Dell again and nor will my company - not that Dell will ultimately care about this.