3 Posts
0
453
Delayed order
I have purchased Dell 34" Curved USB-C Monitor. However, the shipping date has been delayed again and again. It's the 3rd time update, and it's a month already from my purchased date. There's no one I can talk with except keep checking the order status online, and there's no option for live chat at order support area.
Appreciated someone let me know what happens to my order. I need more details before I decide to cancel it or not.
Thanks.
Eric Daddy
3 Posts
0
March 2nd, 2023 06:00
Appreciated for your escalation. It's been fourth time delay. Suppose it should be received today and however, it got delay for another week with the order status.
DELL-Cares
Moderator
Moderator
•
25.8K Posts
0
March 2nd, 2023 03:00
Hi,
Greetings for the Day!
We have now escalated it to the manufacturing dept. to get order updates, and we will certainly keep you posted in next 24 to 48 working hours.
Kindly be assured for updates to be shared with you!
Regards,
Alam
Eric Daddy
3 Posts
0
March 2nd, 2023 03:00
Can someone contact me again, with further delay to my case? thanks.
Blaine700
2 Posts
0
July 24th, 2023 13:00
Same issue with my Aurora R13 order. This is the second time I had to order it. I'm done with Dell.
Blaine700
2 Posts
0
July 24th, 2023 13:00
How in a sane world is this a solution?
received _two_x16_with_defect
2 Posts
0
July 25th, 2023 19:00
I understand what you mean by how is this a resolution, I have received two defect AW x16 models and now they are forcing me to wait again for another unit to be sent (it has been a couple of months since my initial purchase and I still havent received a proper functioning model). Dell just forces people to accept their 'resolution' as this is probably the only way to make them look good on the internet. They clearly dont care about people having to wait extensively for their product or having proper product control