1 Rookie
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19 Posts
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137
Could not access Private messages to/from Customer Care
Why can't I revisit my past private messages with customer cares? I need this for historical records.
1 Rookie
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19 Posts
0
137
Why can't I revisit my past private messages with customer cares? I need this for historical records.
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crimsom
7 Technologist
7 Technologist
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6.1K Posts
0
August 17th, 2023 00:14
Hi @Jeff23 Many users are having problems using the new system forum software.
Click on DELL-Cares link (supplied by DELL-Chris M). At the top of DELL-Cares webpage, click on Private Messages. In new window go to text field at bottom of page. Type a message. When ready, click on RH arrow to send. Your message should appear.
(edited)
ejn63
10 Elder
10 Elder
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25.3K Posts
1
August 13th, 2023 15:53
Likely because the platform supporting the forums was recently upgraded to a totally different software package -- anything on the old platform in terms of private communications wasn't migrated over.
Jeff23
1 Rookie
1 Rookie
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19 Posts
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August 14th, 2023 04:20
@ejn63 Thanks for the info. Would you know how can I message again the customer cares privately?
Delphian15
1 Rookie
1 Rookie
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1 Message
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August 15th, 2023 00:33
@ejn63 I was in the middle of having a conversation about an issue with a Dell-Cares rep and now I can't even finish the ongoing conversation1
DELL-Chris M
Community Manager
Community Manager
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55.2K Posts
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August 15th, 2023 18:25
All,
Start a new one. The old case numbers are saved to your account in their tools.
Click the DELL-Cares username. On the right, click, "Send this user a private message".
Jeff23
1 Rookie
1 Rookie
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19 Posts
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August 16th, 2023 12:05
@DELL-Chris M where can i find the Dell Cares username to send private message?