A problem with Tech Support

I purchased a Laptop Cooling Pad that is randomly shutting off and this is getting worse daily. I have had the product for a little over 3 months and I would like to get it replaced. It has a 3 year warranty: Backed by ENHANCE Gaming's 3 Year Manufacturer's Warranty. I am making payments on it.

I have tried tech support. I have severe hearing loss and therefore need to either use chat or email. Chat is a dead end because I am trying to get help with an accessory rather than a computer. When at the prompt, I explain my issue...it starts the chat over from the beginning EVERY TIME. I tried to call. They demand an, "Express Service Code" that is not on the cooling pad, and then tell me that I MUST have it to get help.

I am almost to the end of my patience.