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Dell SCv3020 no controller IP
Hello There
we have aquired a Dell SCV3020 using our company buy back program.
The Customer who we bought from told us that they did a factory reset using the dsm client.
I am trying to configure the compellent and i am unable to do so.
i have a dhcp network, the IDRAC for each controller get an ip np problem. i can access the idrac of both controllers. but i dont get any ip for controllers. i tried the unisphere discovery but no luck. tried to connect the laptop directly to the controller still did not pick up anything. i dont know what wouuld be the next step here. i can access the centos 7 prompt. but the default password works. any idea would be appreciated. and is there a way i can do a hardware factory reset?
Thanks in advance
rfnetwork
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March 6th, 2023 20:00
So after doing a lot of research. It came out that the latest dsm client has bug and crashes everytime I tried to use the discover utility. So I used this version mentioned in this post https://www.dell.com/community/Compellent/Dell-Storage-Manager-does-not-work/td-p/8175873 and I was able to successfully discover both controller and finish setting them up. Everything looks good.
I really appreciate your help.
DELL-Joey C
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March 5th, 2023 20:00
Hi @rfnetwork,
I'm not verse with SCv3020, but I'll try to help. Based on what you wrote, it seems the controller already has an IP on it's management port (assuming you have already done the controller cabling correctly: https://dell.to/3ZHCRVf). Please do confirm all front-end cabling has been completed before you move on to storage discovery.
Try using the Dell Storage Manager https://dell.to/3KZPffs to discover the storage to initialize. Here's a YouTube video on it: https://dell.to/3KVVwsr
Ref: https://dell.to/3ycCcQ0
rfnetwork
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March 6th, 2023 06:00
@DELL-Joey C
Thanks for your reply. i checked everything you mentioned. still no ip's and the dsm app does not discover any of the controller. i am going to pluggin the micro usb to usb type A and access the serial. i will post my findings shortly
rfnetwork
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March 6th, 2023 13:00
So i have connected the serial usb cable and was able to login to the SCOS cli. i have checked the ip and it was not getting any dhcp. so what did is i have assigned an ip address using the controller command and was able to get access to it. did the same thing for the second controller. now when i use the dsm client it tell's me that the storage is not initialized. so when i ran the unisphere discovery utility it is not able to pick up anything. is there a command i can reset the controller fron the SCOS cli?
DELL-Charles R
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March 6th, 2023 13:00
Hello rfnetwork,
Have you tried - Reset Controller to Factory Default:
Storage Manager 2020 R1 Administrator's Guide
page 297
https://dell.to/3mjB5ez
I would recommend contacting Support directly to have an engineer do this in a remote session with you.
rfnetwork
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March 6th, 2023 15:00
I tried. I can login but I get the "storage center 26xxx requires initial configuration"
So I ran the initial config when it finish I hit on configure this host for dsm access. Then the GUI just disappeared. When I try to login again I get the message above that I need to run the initial config
DELL-Joey C
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March 6th, 2023 17:00
Hi @rfnetwork,
Since you have CLi access, could you check the OS information, #os show. (page 37: https://dell.to/3Zw7BZJ)
I vaguely remember, about DSM compatibility with the SCOS version. Maybe you can try a lower version to see if it can discover the controller IP that you have set in CLi.