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Dell SCv2000 (CT-SCv2020) disk alerts not cleared after disk swap
Hey folks.
We have 2 SCv2000 Series storages (EN-SC2020 enclosure and CT-SCv2020 controllers).
We had a faulty disk, 1-20 (last one, the hot spare).
We replaced the disk 3 days, did a Clear Swap.
Disk shows as healthy. Raid rebuild background jobs completed after 2 hours.
But for some reason, the alerts keep on showing:
1/23/24, 2:38:56 PM AudibleAlarm 1 1 Audible Alarm for Enclosure - 1 is emitting a tone indicating a problem. Critical Yes ToneOnAlert Hardware1/23/24, 2:38:56 PM Enclosure 1 1 Enclosure component 01-01 in Enclosure - 1 is indicating a warning condition. Degraded Yes WarningAlert Hardware1/23/24, 2:38:56 PM JBODDiskElement 1 21 Physical Disk Location 01-20 in Enclosure - 1 has turned on a fault condition by request. Inform Yes FaultRequestedAlert HardwareThe timestamp is for when i replaced the disk. Any ideas on whats the issue and how to clear the alerts? Since this happened after our support contract ended, i cant contact the Dell Support.
DELL-Erman O
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January 25th, 2024 14:34
Hello, the system might still be recognizing the swap status of the old disk, even though the new disk has been designated as the new hot spare.
Please follow this link Storage Center Alert: Hard drive has been swapped | Dell UK