How do I troubleshoot my registration?

If you are having trouble registering your appliance, the following steps can be used to isolate the cause of the problem:

1) Verify connection and any filtering on your network to ensure 443 traffic can go through:

nslookup console.dpccloud.com
nslookup 104.197.53.159

2) Check communication on port 443:

telnet console.dpccloud.com 443
telnet 104.197.53.159

3) Verify packet trace to console:

mtr -br -c 4 console.dpccloud.com -P 443 -T

If you are still unable to register your appliance, please verify connection with the Network Administrator and contact EMC Support.