x17 R2, keyboard lights problem needs BIOS or KB firmware fix

Problem: Keyboard stops working and lights stop working after computer has been hibernated for extended period.

Fix: Disconnect the battery and re-connect the battery.

Question: What can we do to get this problem escalated to the proper technical department for an actual fix? I've had to disconnect my battery 3 times in less than 2 weeks to "fix" this problem. I'm getting rather tiresome of removing the bottom cover of the laptop to fix this issue.

I have repeatedly been able to re-produce this issue by hibernating the computer for extended periods. If I send the computer to hibernate and don't bring it out of hibernation for 2-3, maybe 4 days, the next boot will result in the keyboard and lights not working on the Alienware X17 R2. I'm not aware of any other methods to consistently reproduce at this time.

If it matters, I have the Cherry MX keyboard.

Please forward to the technical team responsible for updating the firmware for the Alienware line.