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m18 R2, AWGameLibrary.UCSubAgent.exe - System Error
i keep getting this error even after uninstalling and reinstalling multiple times the AWCC. also i can't add games to the library on the AWCC. i need to fix this ASAP.
thanks in advance.
DELL-Nat M
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September 23rd, 2024 21:46
Hi everyone,
Exciting news!
We’re pleased to announce that the new AWCC version 6.4.15.0, A00 is now available. You can download it here.
Compatible Systems:
-Alienware m16 R1
-Alienware m16 R1 AMD
-Alienware m18 R1
-Alienware m18 R1 AMD
-Alienware m18 R2
After installing, please let us know if this update resolves the issue with your games not displaying in the library.
Thank you for your patience!
(edited)
DELL-Nat M
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August 7th, 2024 11:57
Hi,
Please use the following workaround to add the games:
Important: Please let us know if this workaround is helpful or if the issue persists.
DELL-Nat M
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August 27th, 2024 13:29
Steps to Ensure Your Games are Detected in Alienware Command Center (AWCC):
Select "No beta chosen":
Open Steam, go to the Steam Settings > Interface, and ensure that "No beta chosen" is selected in the Client Beta Participation settings.
Restart Steam:
After confirming the beta settings, restart the Steam client.
Restart Your System:
For the changes to fully take effect, restart your computer.
Check AWCC:
Once your system is back up, open Alienware Command Center (AWCC) and your games should now be detected.
PauloHiram
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September 12th, 2024 10:56
I have the same problem. I installed the last version of awcc. I tried the two solutions and not had sucess. Its frustating!!!!!
Cyrus021
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September 12th, 2024 11:18
@PauloHiram I have the same issue, I even got help from dell customer service and tried to do all the steps they gave, none of it works. I think it needs a clean install of OS
PauloHiram
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September 12th, 2024 17:58
@Cyrus021 or remove comand centee. Works. I did it!
PauloHiram
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September 12th, 2024 18:21
It’s a shame. I live in Brasil. And this notebook alienware is very expensive. Dell would deliver best softwares
DELL-Nat M
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September 12th, 2024 21:55
Hi all,
Have you tried this workaround?
https://www.dell.com/community/en/conversations/alienware/m18-r2-awgamelibraryucsubagentexe-system-error/66a9014f8fef14692954e192?commentId=66cdd4b79c2c95131fcb30b6
(edited)
TheEpilepticCat
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September 12th, 2024 23:29
Just for clarification, this didn't affect playing any of your games, right? I would hate for this to be a fatal AWCC bug.
rafabsides
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September 13th, 2024 03:00
Same is happening here. Alienware M16 R2. Never happened before, I have the machine since May. What is going on?
PS - The chosen answer above did not work at all.
(edited)
StupidBee
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September 13th, 2024 04:57
I am also experiencing this issue and it has never happened. Today is the first day it started. Dell seriously needs to remove the dell Solution tag because it’s incorrect and in fact does not fix the problem. this is most certainly a Dell update or compatibility issue on their amend and it needs a big fix
Cyrus021
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September 13th, 2024 05:10
@PauloHiram yes it will work and no annooying pop up message, but fan controls are there and power setting
Cyrus021
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September 13th, 2024 05:12
@DELL-Nat M yes Ive tried the workaround, its still the same, I even tried uninstalling and deleting folder in program data and all traces then perform clean installation
Cyrus021
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September 13th, 2024 05:15
@StupidBee I think the problem is the AWCC, even the online support doing it remotely cant fix it. I think the only solution is to perform a clean installation of OS
DELL-Nat M
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September 13th, 2024 12:10
Thank you for sharing your feedback on the workaround provided. I've passed it along to the team, and I'll keep you updated on the next steps.