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December 20th, 2023 22:20
m18 R1, refurbished or not ?
Alienware m18 R1
Hello,
I just found an Alienware at a local retailer in my country, I would like to know if it is brand new or refurbished ?
The retailer says the Alienware is not activated yet
Thanks.
JOcean
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December 20th, 2023 22:44
The model number is currently recent so it could be new but the seller should have that information. Does the retailer state it is new, aside from not activated? The service tag number would be the absolute indicator of the system's status of new or refurb.
Jabel1
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December 20th, 2023 22:48
@JOcean thanks for your response.
The retailer says it's new. How to check the system's status with the service tag number ?
Thanks.
Jabel1
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December 20th, 2023 23:06
When I looked for my service tag in dell support website it shows "issue with support services", what does that mean ?
(edited)
JOcean
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December 21st, 2023 00:42
@Jabel1 It is possible that the system was not under warranty yet as a sold system. However this forum page has more information and especially read the post by Chris_M.
Jabel1
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December 21st, 2023 08:33
@DELL-Cares
Just read a solution for a similar case. So this device is not under warranty. It's not a good laptop to purchase.
(edited)