Start a Conversation

Solved!

Go to Solution

Closed

1 Rookie

 • 

4 Posts

27725

May 25th, 2020 22:00

Alienware stuck in Restart Loop after reset

I was giving my computer to a friend after buying a new one, and, as I always do, I wanted to factory reset it first. 

After I reset it, it has been in a permanent restart loop that doesn't even get more than two frames beyond the main "AlienwareTM" screen before going back to black and starting again. Those two frames are a quick flash of a blue "login" screen that says the computer will restart several times. The issue is it is probably closer to 200-300 times now. 

I've tried booting in safe mode, but nothing changes. I've tried powering it entirely off first, then just starting it, but that doesn't do anything either. The computer was in fine working condition before i reset it, and this has been going on for around 10 hours now. I am at a complete loss at this point. 

5 Practitioner

 • 

1.5K Posts

May 25th, 2020 22:00

It sounds like Windows got corrupted during the reset. I would use the Microsoft Media Creation Tool to download Windows 10 onto a USB flash drive and see if you can boot from it. Can you get into the BIOS at all?

Once you stick the USB in, it may just load up the Windows installer but you may need to go into the Boot Menu (F12) and select the USB. 

1 Rookie

 • 

4 Posts

May 25th, 2020 22:00

I haven't been able to get to the BIOS, but there is a quick flash of the option to hit F12. not sure if would work, but I'll try the USB thanks!

5 Practitioner

 • 

1.5K Posts

May 25th, 2020 22:00

Good luck! Just spam tap F12 as soon as you hit the power button.

1 Rookie

 • 

4 Posts

May 26th, 2020 13:00

I got to the BIOS, and i have window on a USB, but i'm not sure i'm choosing the right boot option once i'm in. I've never had to do this before. Any chance you could tell me which of the files on the windows download it's supposed to boot from?

I assume its the boot folder, but beyond that, i can't tell. 

5 Practitioner

 • 

1.5K Posts

May 26th, 2020 14:00

If you downloaded Windows onto the USB correctly then you shouldn't have to worry about any of that. You just need to go into the boot menu (F12) and select the USB to boot from. Windows will start loading automatically

1 Rookie

 • 

4 Posts

May 26th, 2020 15:00

It worked, thank you so much!

5 Practitioner

 • 

1.5K Posts

May 26th, 2020 15:00

Awesome! Good job

EDIT: If you had Windows 10 installed on the laptop before then the new install should auto-activate as the product key is embedded onto the motherboard. It should say Activated with a Digital Licence (or something like that) in the settings. 

EDIT #2: It won't auto-activate if you try to select a higher version than the one you had previously. You can't get Windows 10 Pro activated if you only had the Home version before. 

1 Message

August 23rd, 2020 13:00

"You just need to go into the boot menu (F12) and select the USB to boot from."

 

I don't have this option. How can I force it? I have only Windows Boot Manager, Onboard NIC IPV4 or IPV6, or disabled. Can you advise? I'm having the same trouble on an Alienware desktop. 

1 Message

March 14th, 2024 20:18

Recently, I had this happen again and have had it happen many times to me. I have figured out a way to resolve this issue. There are different ways to resolve this specific issue but it depends on how you have your system configured. If you have it configured for secure boot, the methods cannot use a USB drive to boot the machine. If you have the issue and you don't use secure boot, you can reset your PC with a USB drive that was made as a restore drive. If you are using secure boot, all is not lost. Sometimes if you can the machine to partially boot, all you have to do is hit F8 and go into safe mode. Once you are in safe mode, the corrupt or missing driver can be reloaded. Sometimes automatically. The next time you restart, the computer may boot properly. If this doesn't work then try something that worked for me. Hit F2 get into the bios set up. Go to secure boot and delete all the definitions and set the USB options to disable. This is scary but when I did that, a new secure boot definition was automatically created and the PC booted up like nothing happened.

No Events found!

Top