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Where to buy replacement parts?
I have an Alienware 17 R4. Yesterday, it fell (luckily, inside my backpack.) A section of the plastic casing on the rear thermal shelf unit (the block behind the lid) completely snapped off. It seems like it would be easy enough to replace that entire plastic cover; problem is, where can I get it? Dell Parts support said they don't ever get anything in for Alienate other than like RAM and power cables and what not, so to contact Alienware directly. This doesn't seem to be possible, as any support or contact links on the Alienware website redirect right back to Dell. Any ideas?
Alienware-Eimy
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July 20th, 2017 17:00
Looks like this is the part#
9CFWG: ASSY,CVR,THRM SHLF,AW17R4
You can call Dell sales and ask for that specific part number or you can get them here Sales | Dell US .
Alienware-Eimy
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July 20th, 2017 11:00
Hi ,
Can you reply reply with a picture to see what part you'll need to replace exactly.
Gdsjkugd
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July 20th, 2017 14:00
Hello , and thanks for the quick response! The pictures are below. As you can see, just the top section of one side of the plastic cover guarding the fan-vents has broken off. From what I can tell, the entire cover in question seems to be a single piece of plastic, so "repairing" the snapped off section seems out of the question. However, it seems like the cover can just pop off or slide out from the back during an early stage of disassembling the laptop, so I thought that if I could get another cover then I could just switch them out. If you have a better idea though, by all means let me know. And thanks for your help!