This post is more than 5 years old
10 Posts
0
68680
February 5th, 2016 15:00
Warranty woes
So I made a recent inquiry on here in regards to the 7970m video card giving me problems on my 17x r4, but I looked up my service tag, etc. Seen that I did in fact, still have a warranty. Are these valid for product replacement, etc?
| XPS Technical Support | DELL | March 20, 2014 | March 21, 2018 | |
| Next Business Day Support | QLX | March 20, 2014 | March 21, 2018 |
beamermt79
4 Operator
4 Operator
•
2.3K Posts
1
February 5th, 2016 16:00
Since you are still under warranty, they will do remote diagnostics and all that fun stuff first. If they find they need to replace your graphics card, they will send the part and a tech out to do so generally. You are good until march of 2018, but you have to call tech support and go through the process.
w_willis101
10 Posts
0
February 5th, 2016 16:00
Thanks. I was worried about if they'd replace it or not.
beamermt79
4 Operator
4 Operator
•
2.3K Posts
0
February 6th, 2016 10:00
If they are out of that card, they will ether replace the card with something of equal or greater value or they will replace the entire system with that of equal or greater value.