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74596
New Alienware 17 production time very long (more than showed on website)
Hello,
I ordered an alienware 17 with only the SSD update on 12/09/2015 and it shows EDD 14/10/2015.
Actual status is still Pre-production. I know that Intel has launched a new chip i7 but I would like to have it as soon as possible, at least within 15-20 days as the website said (when bought).
Can someone take a look and give me more information about status of parts and so on?
Thanks!
Alienware - Rodrigo
7 Technologist
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September 24th, 2015 13:00
Hi,
I recommend you contact the Dell Sales Support department in your region for more information on this. We are with the Alienware Technical Support department, this is all the information I have available.
Dby_Rex_12138
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September 24th, 2015 19:00
Do not worry. the problem in all of world. Because of new cpu launched. Dell need more time to prepare it, also they have changes in model, like USB-C and cancel Mini Display Port, so their factory need time to change their production machine and production skill that need more time.
Alienware - Rodrigo
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September 23rd, 2015 08:00
Hi,
Your estimated delivery date is an estimated date that is calculated based on three factors:
The estimated delivery date may change, you can keep track of this information by checking the order status on the Dell support site, click here for the link.
Ossis
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September 23rd, 2015 09:00
Hi, thanks for your response.
I know the idea of estimation. What I wonder it is if everything is because of this new CPU as on website it was showed delivery between 5 and 18 days, at least on UK website. This is not a month and a half like I have estimated. In addition, the CPU model is not the same as showed on the website referencing the new generation of i7 chip.
It is wierd that a company as Alienware/dell gets orders for more than on week as pre-production and with long estimation date when at same time has published a 5 to 18 days delivery. Something is not ok I would say and I would like to know what is that, at least something else than a standard response saying nothing (with my respects).
Thanks again for your quick response.
mike02023
11 Posts
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September 24th, 2015 12:00
I just placed my order yesterday 9/23/2015 and it shows my expected delivery date is on 9/28/2015. Granted order support still shows that it is in pre-production, so I doubt I will get it on Monday.