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1744682
Alienware M14x Battery Plugged in but not charging
Hi
Im using an m14x laptop and in the last week or so when ever i plug in my charger it does not charge the battery and so to use my computer it must be plugged in at all times. There is a message when i boot up the computer saying it does not recognise the charger however this is the charger i got with the laptop and the battery icon in the right bottom corner says plugged in, not charging. Does anyone have a solution? thanks
DELL-Chris M
Community Manager
Community Manager
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55.4K Posts
6
December 24th, 2012 07:00
stefan1024,
Try this...
* Turn off the laptop
* Unplug the AC adapter from the laptop
* Disconnect, then reconnect the AC adapter into the wall power outlet
* Remove the battery from the laptop
* Hold the laptop power button in for 30 seconds
* Reinsert the battery and plug in the AC adapter to the system
* Power the laptop on
vercobrixx
1 Message
2
April 2nd, 2013 07:00
Thankyou! This worked perfectly, as long as you follow the instructions and actually remove the battery, as in un-plug it from the laptop, which is where i guess everyone else is going wrong, I did however reconnect the AC adapter whilst the battery was still disconnected, then connected the battery whilst the laptop was already running, that could be the key difference.
the404man
1 Message
1
December 10th, 2013 16:00
Me too, i received a phone call telling me i need to renew my warranty, i said no thanks my laptop works fine, then the VERY next day this problem started.. ! i have ordered a new 108 dollar charger, lets see if this fixes the problem, if not ill order a new battery, though my battery tests says its fine.. i did however notice that if i moved around my charger end bending it around it would start charging but, i for some reason do not believe this was the fix and that it was coincidental.. ill post back once i receive my new charger !
Today 12-12-13 i received my charger and problem FIXED :) yay
Loy_Lycan
7 Posts
4
June 7th, 2015 06:00
You may try this out. It might work at times as a temporary fix until you face the same issue another time.
Your laptop charger basically comes in two parts. One part is the wire that is plugged into the wall socket and to the adapter. The second part of the wire is the one which will be connected to the Laptop. Just unplug this adapter in the middle (By separating/splitting the cables). Blow air in the gaps which connect the 2 cables for dramatic effect and then plug them back in. Works at times although not every time. But statistically this is easier and the probability is higher compared to disconnecting the cable from the laptop and reconnecting. If this does not work keep trying the same steps. If you're lucky there's a 1:7 chance it might work where 7 is the number of tries. ;)
I suffer from this issue almost every day. If you face this issue try not to use your laptop charge when the AC power is not connected because if your laptop doesn't have at least a little backup then your laptop will power off immediately before you can save your work during power failures and accidental disconnection of your laptop charger.
Weric93
2 Posts
1
December 27th, 2012 12:00
I am experiencing the same problem and have tried the above instructions three times, with no change. I have tested other adapters and they do not work, I have done diagnostics through Alien Autopsy and through the built in diagnostics. All tests show that the battery is working to full capacity as is the AC Adapter. I purchased my alienware computer within the last month and have had it for about a week, without the ability to charge it. I do not know what to try anymore without sending the whole computer back and trying to get my money back.
stefan1024
2 Posts
0
December 27th, 2012 21:00
I have tried the above and it has not fixed my problem
Monico48
16 Posts
0
December 31st, 2012 11:00
I had this problem for months and it would go away and come back constantly. Eventually I accidentally dropped my laptop, when I sent it in for repairs the tech replaced my battery alone with the damaged hard drive. Every since I got the new battery I haven't had this issue once.
HARSHADPAREKH
1 Message
0
March 7th, 2013 04:00
I m sorry to tell you but the instructions you gave didnot have any effect on the charging
i still have those problems !
please please solve it !!!
Memowolf
1 Message
1
March 14th, 2013 08:00
It may sound strange but just make sure that charging is enabled in the BIOS. It is the option right below the charger warning messages. When I did my BIOS upgrade this option was not turned on and it took me quite a while to figure it out. I troubleshot ACPI, the charger and the battery.
Benmooseboy1
1 Message
0
April 8th, 2013 15:00
CorikGlade
1 Message
0
April 25th, 2013 06:00
Hey, so , my alienware is all of 4 months old and it had this charging problem last night. When I called the Alienware support line (1-800-ALIENWARE) the guy told me to do the list of things above, and nothing worked. It kept giving me that error message about "the AC Adaptor is not recognized, your computer may not charge, Press F1." The guy told me that they may need to replace my motherboard and the AC adapter, and from searching the web I've found that this is an issue with older models primarily.
Someone earlier said that this problem was come and go? When I started it up this morning to check the error was gone and it was fully charged (I shut it down and left it plugged in overnight). A tech guy is supposed to look at it tomorrow, so I'm not sure if I should still have him come out if it's managed to fix itself. Thoughts?
amyn1203
1 Message
0
May 19th, 2013 13:00
I've had my 17x for over 2 years now and I have had this problem since new. Removing the battery and replacing it usually does
the trick. But, come on, at these prices they can't sort a simple thing like battery charging? I've been using computers since the
eighties and this is by far, the worst I have ever had. Totally unreliable and very expensive rubbish. Never again.
David
RandomlyYours
1 Message
0
June 11th, 2013 16:00
Worked perfectly, just plug the adapter back in before reinstalling the battery.
Alienware-Alexa1
361 Posts
0
June 11th, 2013 17:00
Hi guys,
I just came across this thread and I think this article will provide all the information you need or you can watch this quick video tutorial on how to get this problem diagnosed.
If you continue to have this issue, please send us an email to awsocialmedia@dell.com
danfiveten
2 Posts
0
November 4th, 2013 19:00
Now im having this issue, right before my warranty is up. Seriously. None of these fixes worked.