This post is more than 5 years old
2 Posts
1
4470
Alienware 17 R2 running so hot there is a bubble that has formed on the bottom of the case
I have an Alieware 17 R2 that runs hot. I know, tell me something you don't already know. But it literally is running so hot that it has formed a bubble on the bottom of the laptop case that is about the size of the tip of my pinkie finger. It is so hot I can not keep my hand on it for more than 3 seconds. Is there anything I can do to try and get this system to run cooler. I cannot put it on my lap because it burns my legs. Thanks for any input :)
MikandBeat38
11 Posts
1
June 15th, 2016 08:00
This has happened on my 17R3.
Open the bottom lid and look at the DC/IN plug that connects to the mainboard. Has it got signs of burning or melting?
I noticed the little bubble on the bottom lid of mine and had to investigate. Turns out the DC/in connecter is reaching over 115c when the laptop is under load and is causing the cable to almost set alight.
I have contacted Alienware and am awaiting repair at the moment.
1 Attachment
Burnt Cable 2 17r3.jpg
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
June 15th, 2016 08:00
Hi,
Can you tell me what the temperatures on it are? You can run an ePSA built in diagnostic to check how warm it gets.
You can also run a SupportAssist stress test to monitor the temperatures on your video card.
We recommend updating your system BIOS and cleaning the fans on your system.
MikandBeat38
11 Posts
0
December 10th, 2016 04:00
It was a faulty DC/IN cable. It was resisting too much voltage and overheating. A replacement cable fixed it and it has been fine ever since
EvCastro
6 Posts
0
December 10th, 2016 04:00
Hi,
Did you get any feedback of what was the issue? Battery, motherboard?
vera83us
17 Posts
0
January 8th, 2017 17:00
Very good afternoon friend I have problem of rewiring the internal power supply cord in my alienware r3 17 (same as the samples) so I would like to know a solution to avoid or correct this problem thank you very much and apologize for the inconvenience
vera83us
17 Posts
0
January 8th, 2017 17:00
Very good afternoon friend I have problem of rewiring the internal power supply cord in my alienware r3 17 (same as the samples) so I would like to know a solution to avoid or correct this problem thank you very much and apologize for the inconvenience
vera83us
17 Posts
0
January 8th, 2017 17:00
Very good afternoon friend I have problem of rewiring the internal power supply cord in my alienware r3 17 (same as the samples) so I would like to know a solution to avoid or correct this problem thank you very much and apologize for the inconvenience
vera83us
17 Posts
0
January 8th, 2017 21:00
Very good afternoon friend I have problem of rewiring the internal power supply cord in my alienware r3 17 (same as the samples) so I would like to know a solution to avoid or correct this problem thank you very much and apologize for the inconvenience