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4 Posts
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558
AW3225QF, stutter, screen tearing when using G-Sync
So I just received this monitor, and I am having issues with BOTH the HDMI 2.1 ports. When using HDMI 2.1 and having G-Sync enabled the bottom third of the monitor flickers and tears. When G-Sync is off the issue is no longer there. DisplayPort does NOT have this issue. I have contacted customer care and when prompted for my order number, I provide it and it says "that does not exist please provide your phone number". I do and then it says "that number does not exist, Good bye awful customer service. When I finally found a way to speak to someone it was through tech support, they said to process a return I would have to call the number I was calling before where I get hung up on and cant reach anyone. The website says 24-7 customer service, but when you say customer service it says "sorry we are closed, good bye" this has been awful across the board and for a price point of $1,300 you should avoid this monitor until a firmware update is issued, but even then you wont get help from Dell if there are any issues.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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February 27th, 2024 15:33
M2B103 no longer available. DELL-Admin, =
Fixes & Enhancements
1. Add Dolby Vision OFF mode in OSD Menu.
M2B104 =
Fixes & Enhancements
1. Fix over-sensitivity of abnormal temperature detection potential mis-trigger Abnormal Thermal detection message pop-up.
2. Fix potential image clipping at the edge of the left or right side of the panel.
(edited)
Scobruh
1 Message
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February 3rd, 2024 22:33
Dell needs to address this as it's a common issue among a vast majority of users using this panel, HDMI 2.1 and GSync.
(edited)
Vanadiel
6 Professor
6 Professor
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6.4K Posts
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February 4th, 2024 03:57
@Scobruh
Try rolling the Nvidia driver back to version Nvidia Driver 537.13
Then report back if that makes a difference when using HDMI.
Only do this if you understand how to roll back a driver properly.
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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February 5th, 2024 14:37
All must start a case with Dell Support. They need to first verify the warranty and ownership status. Click the "Get Help Now" icon on the right to start a live chat session. Provide to them the private AW3225QF Service Tag.
Dell Alienware team and Displays team are aware of this and investigating. Periodically check the AW3225QF Drivers & Downloads page for a new firmware update.
(edited)