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June 6th, 2024 15:20

AW3225QF, brightness setting not preserved and random black screen when switching smart HDR mode

Alienware 32 4K QD OLED Gaming Monitor AW3225QF

Alienware 32 4K QD OLED Gaming Monitor AW3225QF

Hi everyone,

I recently got my hand on a AW3225QF monitor and so far I'm in love with it.
However, there are a few issues that I'm unsure if anyone else has experienced with this monitor, since I couldn't find any information on the Internet and this forum. I just want to be sure that my monitor is not defect and these issues could possibly be software issue.

  1.  The first issue I have is my brightness setting is not preserved whenever I turn my monitor off and on again, when I enable Window HDR and turn it off later on. Whenever I do those things, my monitor brightness ignores my setting (I set the brightness to 60%) and just go full brightness, look to me like the default 75% brightness. If I open the OSD, go to Brightness and adjust, the brightness immediately changes back to the value I change to.
  2. Whenever I switch smart HDR mode between TrueBlack HDR400 or HDR Peak 1000, or turning Dolby Vision on or off, if I have some HDR content playing in the background (like a game, Netflix, YouTube livestream, etc.), the monitor sometimes just goes completely black and says it can't detect signal from the port I'm connecting to (I'm using the included HDMI cable to my RTX 4080). I can still hear the audio going while the monitor is in that state. After some randomy amount of times (usually 5 minutes), the monitor turns back on again with whatever content that was playing crashed. It seems to me that for some reason the monitor crashes my GPU, and after a while my GPU driver resets and recovers (which explains why whatever HDR content I was playing just crashed)

Would love to hear if anyone else experiences these issues and if someone has a solution. Thank you in advance.

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June 8th, 2024 05:33

Watching Netflix via Netflix app on windows 10, same thing happens , random black screens , no hdmi source errors 

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June 9th, 2024 06:47

@Hhhrrr​ Glad to know I'm not the only one. Interesting that it doesn't give you no signal error. Does your monitor eventually recover from the black screen?

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June 12th, 2024 14:21

@Hhhrrr​ does it do this with freesync/gsync disabled? 

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June 23rd, 2024 10:01

I am also getting the same error when using the Netflix App and the monitor connected to my desktop AMD Ryzen 9 3900XT, Nvidia RTX GeForce 3070 when using the HDMI supplied cable but when I switch to the Display Port the Netflix App works perfect. I also tried testing using my AW R16 Laptop with Nvidia RTX GeForce 4080 and get the same results. The Netflix App plays for a few minutes then goes black when using the HDMI cable but plays perfectly using the Display Port. I tried using a different Ultra High-Speed HDMI cable and the same issue occurs.

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