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AW2725DF, flashing colors
Alienware 27 360Hz QD OLED Gaming Monitor AW2725DF
monitor only 3 months old but started flashing red, blue black, white colors. Any advise?
Unsolved
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109
Alienware 27 360Hz QD OLED Gaming Monitor AW2725DF
monitor only 3 months old but started flashing red, blue black, white colors. Any advise?
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DELL-Chris M
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June 11th, 2024 16:08
Is the unknown PC on/active mode when this happens?
What is the unknown PC operating system, video card?
How is the AW2725DF connected to the unknown PC using which cable and ports?
The BID Screen Test (page 88) shows gray, red, green, blue, black, white.
(edited)
LevonLykin
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June 11th, 2024 16:25
@DELL-Chris M Nope, video card on desktop is RX6900XT. tested on my laptop still the same issue.
I've tried powering off, unplugging the power plug, but nothing is working. it still continue to flash the colors
Vanadiel
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June 11th, 2024 16:33
Perform a build in diagnostic as per page 88 of the manual.
Unplug all cables except the power cable from the monitor when performing this test.
DELL-Chris M
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June 11th, 2024 16:34
That sounds like the service center FSM (Factory Service Menu) BurnIn mode has somehow been turned on? Was anyone there in the FSM? Was there a power outage while the AW2725DF was turned on?
LevonLykin
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June 11th, 2024 18:31
@Vanadiel i cannot even open the OSD or the display when i move the joystick, it just flashes
LevonLykin
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June 11th, 2024 18:32
@DELL-Chris M nope, there wasn't, it was just like the moment i turn on my desktop, the screen just turn to these colors and flashes