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AW2725DF, display looks yellow
I just got the Alienware AW2725DF monitor today. I immediately notice upon using it that the colors on screen look like they all have a yellow hue to them. I have seen online that this may have something to do with HDR, although turning off HDR on Windows 10, and turning it off through the monitor do not change anything whatsoever. Mixing up a bunch of combinations of Windows HDR + the different HDR modes in the monitor don't seem to do anything either. Constant yellow hue over the whole screen. I have a second monitor that also supports HDR (Gigabyte G27Q), and when I turn on HDR for that monitor in the windows settings, the same washed out/yellow hue is present. This is what lead me to believe it was a problem involving HDR.
Dragging tabs back and forth between my new monitor and my old one really show how yellow the new monitor is. Especially with the color white. Any help on this topic would be greatly appreciated. I do not really have any idea what I am doing.
In the image, my old monitor is on the left. The new, problem monitor is on the right. It looks red-ish in the picture, but it shows up as more yellow in real life
Vanadiel
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May 24th, 2024 18:05
Run a diagnostic on the monitor as per page 88 of the manual. Cycle through all colors.
There should be no yellow shade visible in diagnostic mode.
If diagnostics show a yellow shade, you might have a defective monitor in which case you can click on the get help now button in the lower right corner of the screen to check warranty options.
Jtowens2001
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May 29th, 2024 07:37
@Vanadiel All of the colors seem to look okay except for white. It seems slightly yellow/warm. I'm torn now on if this is a defect, or if the color temperature of the monitor is just higher than what I'm used to. Or if OLED/HDR isn't what I thought it would look like. Plain white should look the same on all monitors, right? I don't have a lot of experience with this, since I only have ever had the one monitor I mentioned in the original post now.
Turning off all HDR settings seems to make the problem a little better. But even putting the "Cool" preset on, it still looks noticeably warmer/more washed out than my original monitor. Is this how it should be? My apologies if I am asking obvious questions. Thank you/anyone for the help
Vanadiel
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May 29th, 2024 14:16
@Jtowens2001 without a hardware measuring device it's hard to say what the exact color temperature is.
On a standard SDR profile it should be 6500 K or around there. Below it will start to shift towards yellow, above it will start to shift towards blue.
White should be white when it's the test pattern. Especially OLED as it tends to be very white. If it's not it could be a defect and you might want to access warranty options.
The calibration for that model is:
DeltaE2000 < 2 (average) at sRGB preset mode
DeltaE2000 < 2 (average) at DCI-P3 preset mode
I am not sure if they still provide a factory calibration profile with that model, but I know my DWF came with a factory calibration sheet. That would show you the exact color temperature for the calibrated mode. but with a Delta E of under 2 you should not visually see any color deviation.
Jtowens2001
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May 30th, 2024 03:03
@Vanadiel https://streamable.com/n9aj9m
In that video I uploaded, completely ignore the literal colors being displayed. When I move a tab between my 2 monitors, when it gets to the halfway point, my new monitor magically switches that tab's color into looking just like my old monitor. The way that it (should?) look. In the video, both look oversaturated. Just look at relative change.
On another note, you mentioned something called "Calibrated mode?" Is that something that I should turn on? Is it default? I really do not have much of an idea what most of this.
You also mention sRGB and DCI-P3 modes. What are those?
"Especially OLED as it tends to be very white" Since mine isn't clearly "very white" should I still try to troubleshoot? Or look right to returning the monitor?
I apologize for not being very knowledgeable about the technical stuff here.
Vanadiel
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May 30th, 2024 19:16
sRGB and DCI-P3 are color profiles that confirm to their respective standard. A color profile has it's own unique characteristics as far as color reproduction goes.
Both are SDR modes, not available under HDR as HDR has it's own profiles.
If your monitor came with a factory calibration sheet, like mine did, it will show you which color space(s) were calibrated at the factory and what the calibration errors were. If it says sRGB on that calibration sheet, switching the monitor to sRGB mode will ensure colors are reproduced as intended and as per the factory calibration sheet.
When you are using 2 monitors that are not the same, and 1 is LCD and the other OLED, it will be virtually impossible to get both operating identical because each monitor will have it's own profile and modes and colors will look different between them.