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1 Rookie

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48 Posts

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April 15th, 2024 07:12

Aurora R15, 13900KF, RTX 4090, instability

Alienware Aurora R15

Alienware Aurora R15

I've been having some crash to desktop issues for a number of games since recent Windows updates / driver updates/ AWCC updates, etc. I haven't had much time to test things out due to real life health problems, but this article caught my eye:

https://www.yahoo.com/tech/nvidia-blames-intel-gpu-vram-153519203.html

It looks like my exact processor and GPU are having some severe incompatibility issues and it may be widespread. NVIDIA recommends reaching out to Intel support about this.  However, I am under warranty with Alienware.  Who should I contact about this?

5 Practitioner

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5.6K Posts

April 15th, 2024 09:11

You can verify the system warranty terms, it does not provide software support.  It's a separately paid per service support.

If Intel or nVidia released drivers updates via Microsoft which causes incompatibility, you can roll back drivers to previous versions when the system was running stable and waiting for the next updates with remedy.

6 Professor

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6.2K Posts

April 15th, 2024 12:59

Look in the Windows event log, to determine what caused the crash.

Once you determined that, you can see about rolling back a driver, or updating a driver etc...

Event viewer

1 Rookie

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48 Posts

April 15th, 2024 19:54

I appreciate the info thus far, but I'm confused.  If NVIDIA is encouraging people to contact Intel about this - doesn't that imply there's some sort of hardware fault?  Otherwise they'd suggest motherboard manufacturers for BIOS updates or whatever to correct the problem.  I just want to be sure that I am doing my part to ensure no damage comes to my computer, etc.

6 Professor

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6.2K Posts

April 16th, 2024 01:47

@starschwar​  Virtually all of Intel's board partners automatically set CPU power limits to 4096W (or infinity) out of the box. This behavior has been constant for several generations, but it is only now causing widespread problems with Intel's fast but hot and power-hungry Raptor Lake CPU architecture.

Trust me, Dell has very conservative power limits with their boards.

That and the CPU's used by Dell are OEM, so it's still Dell you would have to contact.

Articles like the one you quoted do nothing but spread panic around, without fully explaining why there might be an issue.

4 Operator

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2.1K Posts

April 16th, 2024 02:14

@Vanadiel​   I did no realize Intel made processors specifically for Dell. That sounds like a silicone nightmare. Do they do that for any other companies?

1 Rookie

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48 Posts

April 16th, 2024 05:46

@Vanadiel​  Thank you for your wisdom- this isn't the first time you've helped me out, and I appreciate it.  I will investigate matters more extensively when time allows, and will escalate with Dell if need be.

6 Professor

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6.2K Posts

April 16th, 2024 13:39

@ProfessorW00d​ They are the same silicone, but they are sold as OEM in tray's, without packaging or cooling solution. They are also sold in volume.

As a customer you would not be able to purchase OEM, you would purchase retail with packaging and pending on model cooling solution.

Boxed versus tray processors

As part of an original equipment manufacturer (OEM) system. Tray processors are sold to high volume manufacturers, such as Acer, ASUS , Dell, Hewlett-Packard or Lenovo. They buy processors in bulk, incorporate them into PCs (laptops, desktops, All-in-Ones). Warranty replacements and technical support for tray processors are provided directly by these providers. We refer to these processors as tray or OEM processors. Intel doesn't provide direct warranty support. Contact your OEM or reseller for warranty support.

That is why even if it's an Intel processor, the warranty is with the OEM (Dell) rather than Intel.

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