Aurora R11, screen is locked

My pc is a Alienware aura r11 and everytime I try to turn it on the screen shows and says “press ctrl+Alt+delete to unlock. I press it and it does nothing . Any solutions?

<Moved out of Laptops and into Desktops. DELL-Admin>

Responses(1)

redxps630

7 Technologist

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10.8K Posts

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May 28th, 2024 17:04

It could be the Windows security feature to press Ctrl+Alt+Del before signing in, called "Secure Attention Sequence," aka SAS that ensures that the sign-in process is more secure.

If your keyboard is not doing anything try a different keyboard or USB port. If still nothing uninstall the hdd and ssd from pc, try use keyboard to enter bios to show usb keyboard still works. If it does try a Windows clean install.

PS

“The SAS is typically disabled by default on client editions of windows, it is assumed it is too much effort for the normal user. Almost every enterprise enables it via group policy.

The SAS is designed to guard against applications that look like the standard windows login screen, since the signal cannot be intercepted by any normal application, pressing it would cause the secure desktop to appear, revealing the ruse.”

(edited)

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Aurora R11, screen is locked