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4368

October 7th, 2007 13:00

outlook express help

I cannot delete messages from my outlook express inbox-
i have 850 messages-
350 unread messages-
on the opening of outlook it says that i have 3423 messages-
can you help-
not sure if its a problem with outlook or that i have the residue of some kind of infestation-
ran my my avast virus program and it said that i had a trojan which it deleted.

966 Posts

October 7th, 2007 15:00

Try highlighting the message  than Shift and Delete keys simultaneously.
 
Or try deleting in safe mode.

12.7K Posts

October 7th, 2007 19:00

You may have a corrupt inbox dbx file, you can restore the file but will lose all email in it.
 
 
This happens when you do not keep things cleaned up by deleting things regularly, then empty the deleted items folder once a week or so. Also archive emails you need to keep occasionally. When dbx files get too big they get corrupted in OE.

2 Posts

October 8th, 2007 04:00

The delete shift worked but i would like to save some of the messages-
i only have 206 messages now instead of 827 but the box still says that i have 3246.
how do i get into safe mode-
how do i get out-
how do i delete in safe mode-
can i save the deleted messages when i do it that way-
thanks-
rich

966 Posts

October 8th, 2007 11:00

This link will explain how to get into safe mode.To get out of safe mode just reboot.
 
 
Create a folder in OE's left pane>save>than delete.
 
 
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