Dell Cineplayer Activation

I fought with Dell Cineplayer for a month.  I would try to play a DVD and a popup about Roxio Activation would appear.  The Activation always failed.  I have a DSL modem , so I'm definitely connected to the Internet, and my account is an administrator on the system.  I received Installation Media from Dell, but when uninstalling & reinstalling failed they wanted to send me to pay per event software support.  I uninstalled cineplayer, and downloaded a freeware DVD Player.  It didn't work all that well, And then I made a copy of a music cd with Roxio record now , and that registration worked, so I thought I'd reinstall cineplayer.  It still had the same issue, but then I started searching Sonic and Roxio Knowledgebases.  Some ideas, but no joy.  I signed up for Roxio support, and sent a post to their online Technical support, then I thought I'd try their customer forum.  Low and behold some other poor soul had the same problem as I had, only with MyDVD LE.  The solution really floored me.  Here it is from the Roxio forum.   Why in the world won't Dell support tell you how to do this??????

 

 

Good News,

I figured out how to get past the Sonic/Roxio on-line activation screen.!!!!

I wondered how somebody without internet access would activate their software - it seemed unreasonable for Sonic/Roxio to assume On-line activation was the only solution. Here is exactly what I did:

1. Shutdown all Sonic/Roxio Appliations runnin on my PC.
2. Physically disconnected my PC from the internet (actually I disconnected it from my network, making it a stand alone PC)
3. Restarted the MyDVD LE application
4. I was presented with a different set of options when MyDVD started up, and I selected - "Off-Line Activation"
5. I wrote down the MyDVD serial number displayed in the pop-up window.
6. I called the number listed for Sonic phone activation (1-877-627-6619)
7. Entered the MyDVD serial number and was instantly provided with an activation code for my copy of MyDVD LE.
8. Restarted MyDVD LE and everything was GOOD.

Note: I experimented with uninstalling the Roxio/Sonic software again and was never prompted with the activation requirment again, even after manually deleting some of the Sonic/Roxio registry entries. Not sure where they store the successful activation information - but once you have successfully registered it should stick, unless you wipe your PC hard-drive clean. Which is what I did when I reconfigured the RAID array on my PC.

Thanks for all the assistance and support - hopefully someone else will benefit from the information in this Thread