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November 26th, 2021 15:00

Dell iDRAC 6 not working on Dell R610

Hello,

I am trying to access the Dell Virtual Console on my Dell PowerEdge R610. I am getting this error when trying to open the virtual console.

OdorousWo1f_1-1637967414507.png

The exception in "Details" says javax.net.ssl.SSLHandshakeException: The server selected protocol version TLS10 is not accepted by client preferences [TLS12] 

Here is my configuration:

OdorousWo1f_0-1637967274543.png

I have tried:

  • Allowing TLSv1 traffic in java.security
  • Adding the webGUI to exception site list in Configure Java
  • Download the "Fix IDRAC .jnlp" file extension on Chrome Web Store

Software Versions:

  • Windows 10
  • Google Chrome 96.0.4664.45
  • Java 8_231

Thanks in advance.

 

4 Operator

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3K Posts

November 26th, 2021 19:00

Did you have latest iDRAC FW installed on the server? If not you can try updating iDRAC FW and check the behavior. Link for latest iDRAC FW is mentioned below

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=kpccc&productcode=poweredge-r610 

November 27th, 2021 06:00

Hello,

The software update has solved my issue.

Thank you!

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