Spooler Error

Susan,

You can first try hitting the Window Key and the R Key at the same time, this will bring up the run command. Type

services.msc

Hit enter. Look for something that looks like djcj_Service. Make sure it's set for automatic and restart the service. Now go down to Print Spooler and make sure it's set for automatic and restart the service.

See it it's any better. It sounds like you are sometimes losing the communications with the printer. Two quick and simple tweaks for your computer is...

Go to device manager(right click my computer, left click properties, left click hardware, left click device manager)

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

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Go to device manager(right click my computer, left click properties, left click hardware, left click device manager). Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

Let me know if this works or if we should try something else. I think the printer, even though it's connected to the computer via USB Cable is still transmitting a signal to your network and that might be the next thing to try.

Rick

Hello,

I am having problems with my print spooler. My PC is a Inspiron 530 and the Printer is a Lexmark 3600-4600 series. When I try to go to control panel and add printer it says that the Printer spooler service is not working wiht the local computer. I've gone to Service and Print Spoole and selcted Automatic and then tried to Start but it will not start.

Have you any advice.

thanks

gmason7,

If my memory serves me correctly, in services.msc the Lexmark Printer might have something that starts with a L, like lbxm or something close to this. make sure it's set on Automatic and restart the service.

Try running this little program even though it is for deleting print jobs. It has a command to stop the service, delete the print jobs and then restart the service. Right click and run as administrrator if using Vista.

Delete Print Jobs

Also try start, control panel, printers and make sure the printer is set for default and also make sure the printer is online and not offline. If these things fail, then I would recommend that you...

Disconnect the printer, Go to Lexmark's Website (Lexmark 4600) and download the Utility. While you're there, also download the proper drivers and anything else you need.

Run the Utility, I think this is a cleanup tool to remove the printer from the computer.(Since Lexmark makes Dell Printers, I would venture to say you MUST run this on Vista machines)Run as administrator and wait until it prompts you to restart your computer.

Restart your computer.

Install the proper drivers. You'll be prompted when to connect your printer(powered on) Please use a 6ft or smaller USB Cable.

Rick

Hi Rick,

Thanks for the suggestions.

1. I did not find anything like djcj_Service

2. Print Spooler was on automatic, and it said it was started.  I restarted anyway.

3. All of my USB Root Hub had the box unchecked already.

4. Under Device Manager>Network Adapters- I had 2 choices:  Broadcom 802.11g Network Adapter (I think this is my wireless) but in properties there is no powermangement tab.  The other choice is: Intel(R) 82562V-210/100 Network Connection PowerManagement choices are: Power Saver and Wake on LAN Options. Reduce ink speed during stanby- checked; Reduce power if cable disconnected- unchecked; Wake on Directed Packet- checked; Wake on Magic Packet- checked; Wake on Magic Packet from power off state- unchecked; Wake on Link- unchecked.

And yes, I do think it is still trying to talk wirelessly, even with the direct connect USB cable in.

Did you say you had more suggestions?

Thanks

Susan

Thanks I appreciate your time and effort, but I have a Dell 305w not a lexmark.  And I don't really understand the wireless router settings you mentioned, router is from Verizon, and I don't want to turn off the wireless, I use it from other computers.

Susan,

Try using these Recommended Wireless Router Settings in your wireless router. I use channel 11.

Try setting up the printer using Lexmarks instructions for wireless. It's either doing that or reading from Lexmark how to turn off the wireless card.

Rick

Thank you Rick,

I have completed all the steps, they were clear and easy to follow.  I have scanned 1 picture, since that is what I have done most often, and restarted, I did not get a spooler error this time, so I am hopeful that this solved the problem.  Thank you for your patience and help, it is ppl like you that make the Dell forums work, I have been using them since my first Dell over 10 years ago, and always get helpful advice.  Thanks again. 

Susan,

GREAT JOB! :emotion-21: Thanks for posting back. Could you mark the verify answer(s) that helped you solve your problem, so if someone else searches the forums, they can see what you did to fix your problem(s).

Thanks,

Rick