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Installation of HP OFFICEJET 6500 ALL-IN-ONE SOFTWARE
I have a Dell desktop running windows 7. I need to installtion the subject software but I keep getting a fatal error installation message. I have the HP CD and have also downloaded it from the HP website, but stii can't get the installation to work. Does anyone have a solution?
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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October 3rd, 2011 14:00
FHD051488,
Try rnning Finding System Information REMOVE YOUR PRODUCT ID and post the rest of the information back here.
Also please provide the virus program and forewall you're using.
Rick
FHD051488
2 Posts
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October 4th, 2011 06:00
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights
reserved.
C:\Users\Frank>systeminfo
Host
Name:
FRANK-PC
OS
Name:
Microsoft Windows 7 Home Premium
OS Version:
6.1.7601
Service Pack 1 Build 7601
OS
Manufacturer:
Microsoft Corporation
OS
Configuration: Standalone
Workstation
OS Build
Type:
Multiprocessor Free
Registered
Owner: Frank
Registered Organization: Microsoft
Original Install Date: 4/30/2011,
6:59:13 PM
System Boot
Time: 10/4/2011, 7:37:12
AM
System Manufacturer: Dell
Inc.
System
Model:
Inspiron 580s
System
Type:
x64-based PC
Processor(s):
1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineInt
el ~3200 Mhz
BIOS
Version:
Dell Inc. A07, 11/13/2010
Windows
Directory: C:\Windows
System
Directory: C:\Windows\system32
Boot
Device:
\Device\HarddiskVolume2
System
Locale:
en-us;English (United States)
Input
Locale:
en-us;English (United States)
Time Zone:
(UTC-05:00)
Eastern Time (US & Canada)
Total Physical Memory: 5,943 MB
Available Physical Memory: 4,111 MB
Virtual Memory: Max Size: 11,884 MB
Virtual Memory: Available: 9,781 MB
Virtual Memory: In Use: 2,103 MB
Page File Location(s): C:\pagefile.sys
Domain:
WORKGROUP
Logon
Server:
\\FRANK-PC
Hotfix(s):
66 Hotfix(s) Installed.
[01]: 982861
[02]: KB971033
[03]: KB2305420
[04]: KB2393802
[05]: KB2425227
[06]: KB2475792
[07]: KB2476490
[08]: KB2479628
[09]: KB2479943
[10]: KB2482122
[11]: KB2484033
[12]: KB2485376
[13]: KB2487426
[14]: KB2488113
[15]: KB2491683
[16]: KB2492386
[17]: KB2497640
[18]: KB2503658
[19]: KB2503665
[20]: KB2506014
[21]: KB2506212
[22]: KB2506223
[23]: KB2506928
[24]: KB2507618
[25]: KB2507938
[26]: KB2508272
[27]: KB2508429
[28]: KB2509553
[29]: KB2510531
[30]: KB2511250
[31]: KB2511455
[32]: KB2515325
[33]: KB2518869
[34]: KB2522422
[35]: KB2524375
[36]: KB2525694
[37]: KB2529073
[38]: KB2530548
[39]: KB2532531
[40]: KB2533552
[41]: KB2533623
[42]: KB2534366
[43]: KB2536275
[44]: KB2536276
[45]: KB2539635
[46]: KB2541014
[47]: KB2544893
[48]: KB2545698
[49]: KB2547666
[50]: KB2552343
[51]: KB2555917
[52]: KB2556532
[53]: KB2559049
[54]: KB2560656
[55]: KB2562937
[56]: KB2563227
[57]: KB2563894
[58]: KB2567680
[59]: KB2570791
[60]: KB2570947
[61]: KB2607712
[62]: KB2616676
[63]: KB958488
[64]: KB976902
[65]: KB976932
[66]: KB982018
Network
Card(s): 1 NIC(s)
Installed.
[01]: Broadcom NetLink (TM) Gigabit Ethernet
Connection Name: Local Area Connection
DHCP Enabled: Yes
DHCP
Server: 192.168.1.1
IP address(es)
[01]: 192.168.1.111
[02]: fe80::9995:cc2e:34c8:7e9d
C:\Users\Frank>
I am running Mcafee Virus Protection and Firewall which came
with the Dell.
Thank you,
Frank
PudgyOne
9 Legend
9 Legend
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30.3K Posts
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October 4th, 2011 07:00
Frank,
First run Delete Print Jobs to remove any stuck print jobs from the queue.
Make sure the printer is not attached to the computer with a usb cable.
Uninstall the printer, start, control panel, programs and features, your HP Printer, uninstall.
Restart your computer. Make sure the printer was removed. Manual Printer Driver Removal
Check HP's website and see if there is Vista 64-bit drivers. CLICK HERE
If there is Vista 64-bit drivers, download the drivers and save them to the desktop. Try installing the Vista 64-bit drivers in the Vista Compatibility mode You'll get a message, the printer is not connected. Connect the printer at this time(powered on)
If this is a wireless printer, I would suggest using these Recommended Wireless Router Settings in your wireless router, I use channel 11. I would make a new SSID to make connecting easier.
When installing the Vista 64-bit drivers in the Vista compatibility mode, then choose network and follow the instructions for a new installation. It will prompt you when to connect the printer, then follow the instructions and make sure the printer is attached to your network.
Allowing Printer past McAfee
1. Open the McAfee Security Center and then click on the ‘Internet and Network’
2. To the right of ‘Internet and Network’ you would see all the services that are present under it, just below that you would have a button ‘Configure’ please click on that.
3. Now you would have the Internet and Network Configuration, in this window you would have an option ‘Firewall Protection in Enabled’ to the right of that you would have a downward arrow, click on that.
4. Then click on the ‘Advanced’ button which would have a new screen up.
5. To the left of that window you would have ‘System Services’ click on it and to the right pane of the window you would have the ports listed.
6. Please check the option which is for ‘Windows File Sharing’ then click on ‘Apply’ and then ‘Ok’
7. Restart the computer
Rick
HPdriverco
1 Message
0
September 25th, 2018 20:00
You can download the driver for your HP OFFICEJET 6500 printer below link, complete with installation
HP OFFICEJET 6500 ALL-IN-ONE SOFTWARE
https://hp-driver.co/hp-officejet-6500-driver-downloads/