A920 printer not communicating with computer

First, I am running Vista Home Premium since the day it came out and NO Problems.  All my programs that ran under XP also run under Vista, except MusicMatch Jukebox and I don't really use that anymore so not a problem.  For me, it was a very small learning curve, not much at all.

 

Second, how did you install the unit?  You must FIRST run the install program and ONLY when the install program tells you physically connect the unit.  If you connected the unit to the PC first the install will either fail or Vista will install incorrect drivers. 

 

I would disconnect the unit, use the System Restore function and restore the PC to a date prior to first installing the unit and start over.  The only thing, if you installed any programs or updates (not data or e-mail data) they will have to be reinstalled.  System Restore can be found under Accessories/System Tools.

I'm going to sound incredibly stupid, but what install program?  You are right in that we just took the computer out of the box and hooked everything up and turned it on.  I had a message on the screen that the computer could not find the drivers for the A920, indicating that it recognized an A920 was connected to it.  So I went to the Dell website and downloaded the drivers.  But I never saw or received a message about an "install program."  I had no idea it would download incorrect drivers if the printer was already hooked into the back of the tower. 

 

I think my best bet is having someone who knows what they're doing come out and look at the thing.  I'm one of those people who knows how to type on a computer, but has no idea how to do anything else! (Obviously!)

 

 

I also had this problem, but with Windows XP.

 

I did install the program using the disk that came with it, but all that talk about restoring the PC..

 

Yea, it sounded like another language. Is there any other way to word it? :smileyhappy:

Thank you, Sunshine!

 

I didn't know you had to install a program to run the printer, because the last time I bought a computer, three years ago, I was smart enough to have someone from Dell come and hook the computer up for me, and that guy did everything that was needed to get everything running.  I just stayed out of his way until he had the computer up and running.  This time around, my niece, who regularly hooks up computers for herself and her parents, told me she'd be happy to come over and set up my new computer for me.  Neither she nor I realized that we'd have to install a program to make the old printer work with the new computer.  (She's 41 and a nurse, so she's no dummy, and she uses computers all the time and as I said, when her parents buy a new computer, she's the one who sets it up for them.  I don't know why she never ran into this problem before.)

 

And part of the problem I was having with my old computer is that I did something or other to it several months ago, and attempted to do a System Restore, and crashed the computer.  I was on the phone with Dell (with someone in India, apparently) for the better part of three hours trying to get it back up and running again, and it hasn't worked the same since.  It works, but only when it feels like it.  Hence my decision to get a new computer.  (I figured it'd be smarter to get a brand-new one than spend the money to get the old one fixed.  Now I'm rethinking that!)

 

So that's why I'm leery about doing any more System Restores on my own!  When you don't know what you're doing, let the experts handle it!  I learned that lesson the hard way!