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35567
July 29th, 2013 13:00
Cracked Screen ON U2711
I have a U2711 with a cracked screen I am trying to find a replacement part or get a quote from Dell on the repair. I have been bounced From tech support to costumer care to parts back to Costumer support and back to tech and then to sales. Am I just out of luck is there anyway to fix this screen?
DELL-Chris M
Community Manager
Community Manager
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55.8K Posts
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July 29th, 2013 13:00
Brian,
Dell does not sell monitor components or repair monitors. We simply replace the whole monitor while under warranty. Outside of warranty, you will need to contact ebay, craigs list, or other spare part vendors.
DELL-Chris M
#IWork4Dell
FAQ Customer Care, Out of warranty repair, Find your Service Tag, Get a copy of your Dell invoice
Brian Butt
3 Posts
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July 29th, 2013 13:00
I don't have accidental Damage covered in my warranty, Is there any way to get a repair qoute from dell?
DELL-Chris M
Community Manager
Community Manager
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55.8K Posts
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July 29th, 2013 15:00
We cannot give you a repair quote because we do not repair them.
DELL-Chris M
#IWork4Dell
FAQ Customer Care, Out of warranty repair, Find your Service Tag, Get a copy of your Dell invoice
Brian Butt
3 Posts
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July 29th, 2013 15:00
That is fine I tore it open and found out the screen is a LG LCD Screens LM270WQ2 now I just have to find one to purchase
skippytheturtle
1 Message
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August 11th, 2013 02:00
Have you found a new lg lm270wq2 panel?
I am looking for one as well.
thanks