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touchpad/mouse not working
I have an Inspiron 7000 with xp loaded.
Everything was good till I took a hard drive from a damaged but otherwise identical computer and put it in this computer to reinstall the OS (w98) which had become corrupted. Got everything working, then put the original hard drive back in. Now neither touchpad nor mouse work.
I switched the options for touchpad back and forth in CMOS, tried to add new hardware automatically and from list of manufacturers, reinstalled XP, tested mouse from Dell Diagnostics diskette. Finally I bought a USB mouse which works. But need to be able to use the touchpad in my work.
The weird part is that if I put the old harddrive with w98 into the computer, touchpad and mouse work. So there is nothing wrong with them or with the port. It seems XP no longer sees the port or hardware during boot.
Any ideas?
DELL-JohnM
877 Posts
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April 21st, 2003 11:00
That is definitely a strange issue but from what you stated it sounds like the other harddrive is somehow causing the problem, possibley a bad connector?
I would just replace the old harddrive and stop using it.
Thank you for choosing Dell.
dcrouton
4 Posts
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June 7th, 2003 16:00
I am having a similar problem I have a inspiron 7000 running XP Pro. I formated the harddrive and installed XP Pro. After the installation the touchpad does not respond or show up on the device manager. When I try to connect a PS/2 mouse to the mouse port it does not work either. I then connect a USB mouse which finally works.
Is there a problem with the touchpad and Windows XP Pro? I need the touch pad so saying just use the mouse is not an answer.
Peter Hansler
3 Posts
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June 8th, 2003 17:00
There is not an issue with the mousepad and XP Pro, because the mousepad was working before I did the correcting on the other hard drive. I think I forgot to mention that my version of XP is Professional)
The mousepad is also essentially for me (attaching and carrying USB mouse is a nuisance in the work I do), so I will continue to look for an answer and will let you know if somethiong comes along.
JustStu
2 Posts
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June 9th, 2003 14:00
I have EXACTLY the same problem.
Have an Inspiron 7000, and have just re-formatted the hard drive and installed Win XP Pro. All seems well apart from the mouse/touchpad.
I can't get a ps\2 mouse to be recognised. (in fact Device Manager seems to think it's a ps\2 keyboard!!!!!)
Touchpad is dead, even though i've loaded the XP drivers for it from the Synaptics website.
USB mouse is recognised instantly.
I would have thought that there would be some sort of variable to set in the BIOS, but there's hardly any options for anything at all in the BIOS. Very sparse.
(Note: i have also flashed the BIOS to the latest version.)
someone help pleassssssssse?
dcrouton
4 Posts
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June 10th, 2003 01:00
I tested the dell diagnostic disk to check my touchpad. The test was successful and I was able to move the cursor around and run all the tests. I also noticed that the touch pad or Ps/2 mouse did not appear in the device manager.
I tried to download the newest driver for the touchpad. The install will only copy the drivers if a touch pad was detected by device manager. Any one have any clue on how to handle this. .
One clue the might work that I have not tried was in this message
http://forums.us.dell.com/supportforums/board/message?board.id=insp_input&message.id=6711&highlight=touchpad+windows+Xp#M6711
Peter Hansler
3 Posts
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June 11th, 2003 12:00
Solution:
Load system BIOS (F2 when Dell splashscreen appears)
Reset system defaults (F9)
Save (F10)
Reboot
Newtons
1 Message
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June 12th, 2003 23:00
JustStu
2 Posts
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June 16th, 2003 09:00
Hi all. Tried resetting the BIOS to defaults. Everything now works fine.
Thanks for your help. Such a simple solution to a nightmare problem.
Shame Dell support pages didn't mention anything.
tubadanm
4 Posts
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July 2nd, 2004 18:00
tubadanm
4 Posts
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July 2nd, 2004 21:00