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My computer wont turn on anymore
I was working on my computer, when the screen suddenly started flashing on and off, sometimes slow, sometimes fast until it finally turned off. I tried charging it even though I am sure it was charged fully when this happened, I tried to turn it on again but it won't turn on.
I just got this computer 5 days ago for my birthday, it is an Inspiron 7568 2-in-1 Dell computer(new).
Can this problem be fixed, or should I return it and get a new computer?
Anonymous
5 Practitioner
5 Practitioner
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274.2K Posts
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April 14th, 2016 04:00
Hi,
Thank you for writing to us!
You may try removing the battery and turning on the system with only the adapter connected.
Also, try running the diagnostics by following the steps below:
Disconnect the battery from the system, hold down the power button and connect the AC adapter with the power button pressed to see if the diagnostics begin.
Keep me posted with the results. I will be glad to assist you further.
Thanks
Robin
BigStef
1 Message
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April 14th, 2016 07:00
Hi Robin,
I have the same problem with my E7450 (brand new) and the diagnostics test does not start after trying to pressed the power buton with the battery remove.
Thanks for your help.
DELL-Akshatha M
1.2K Posts
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April 15th, 2016 09:00
Hi BIGSTEF,
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell