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How to reset fingerprint on Dell XPS 9365 2-in-1?
I'm attempting to reset the Fingerprint via Microsoft Windows 10 Hello. If I click "remove" in the Windows Hello setup, nothing appears to happen.
It appears this unit uses a Synaptics VFS7552 fingerprint. I know other OEM platforms that use the same fingerprint reader as a Match-on-senor. As far as I can, this version is Match-on-System.
I know with other OEM platforms, there is an option in the BIOS to reset fingerprint.
Any suggestions how to fully reset on Dell unit?
Saltgrass
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August 21st, 2017 15:00
Since the Creator's Update made the infrared camera active, I no longer use fingerprints. But I thought there was a way to unwind those settings from the Settings-Accounts-Sign in Options.
If there isn't a way to reset it, you may need to unwind Windows Hello back to the beginning. There may be some folks who know how to use tmp.msc to reset but I have no experience.
robert p
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August 22nd, 2017 06:00
Hi nwman97,
Thanks for posting.
Here is some information you may find helpful:
http://dell.to/2vZxynE
http://dell.to/2vZBXXs
nwman97
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August 22nd, 2017 15:00
You meant tpm.msc, right? I'll look into it.
I did reset Windows 10 and the platform indicated TPM was reset\cleared. Same issue