Do not use Dell's download manager

Uninstall Dell's Download Manager

1. Click Start
2. Click Control Panel
3. Click Programs and Features
4. Scroll through the list and search for "Dell Driver Download Manager"
5. Once you have found it and click on "Dell Driver Download Manager"
6. Click Uninstall/Change
7. "Dell Driver Download Maintenance" window will appear.
8. Click Remove the application from this computer.
9. Click OK to continue to remove it.
10. The window will gray out and then disappear. Once it has disappeared Dell Driver Download Manager is uninstalled.
11. Open Internet Explorer 
12. Click Tools
13. Click Internet Options
14. Click Delete
15. Click Delete Cookies and Click Delete files.

Use your web browser to download the files.

Oh, I'm sorry, Is IE the unique browser supported?

Use IE.  Firefox doesn't always work on this site.

As expected, thank you :)

Firstly, he didn't say anything about using Download Manager. Secondly, this has nothing to do with Firefox vs IE at all. I haven't been able to get onto the Drivers and Download page from since before Xmas. I'm using IE and I get exactly the same message - "Sorry, an error occurred while processing your request.". After reading through this forum and other times when I have looked for help with other issues I have to say that there is very litlte worthwhile help ever available. Maybe that's the Dell effect? The forums are as useless as Dell's tech support! 

Ian Pugh,

Fortunately switching to IE form Firefox to download DID help the OP.  As for download manager, people have had issues using it.

I’m sorry that you have had issues but there are many potential solutions to an issue that is not fully described.  Lack of details makes it hard.

But we do appreciate the fact that you have found a solution and posted it here so others can see what may help them.

I'm sorry for not posting the results, but I was so busy in these days...

Now checking my email I saw these new posts and I came back here. Unfortunately I have to confirm Ian Pugh posts, because I see the same message with IE... I'll try with your suggests and post my results.

Thank you.

I hope it works for you as it solved the same problem for me. Just make sure you're signed out of your Dell account then try accessing the Drivers and Downloads page again.

I have same problem, already using IE and still same thing happen.

Why did this question was marked as answered. The problem still exist

Hi,

Were you logged into your Dell account at the time? If you were, try logging out then accessing the Drivers Download page again.  Good luck.

I agree it should be fixed but Dell aren't very good at fixing problems.

Hi Ian,

Yes, I did try your solution and it does work. Thank you for that. But still, error are still there and your solution is a work around. This should be fixed.

Regards

Will