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1 Message
0
82639
Driver install issue
I just bought Dell Inspiron 15 (5558). Install Win 8.1, downloaded drivers from dell site using service tag, and started with installation. Then problems started to appear. Vga driver did not finished successfully. Audio also. Almost every driver failed. When I try to extract driver, instead install it, in destination folder there is no file. In 'original' destination folder C:\ProgramData\..... there is no folder created when looking what is in log file.
Here is log for touchpad:
[08/04/15 23:48:17] Update Package Execution Started
[08/04/15 23:48:17] Original command line: "D:\Inspiron 15 (5558_tag_9561Q32)_w8.1_x64\Dell Touchpad Driver.EXE"
[08/04/15 23:48:17] DUP Framework EXE Version: 3.1.3.1
[08/04/15 23:48:17] DUP Release: HHM8CA00
[08/04/15 23:48:17] Intializing framework...
[08/04/15 23:48:18] logo.png
[08/04/15 23:48:19] User Command: attended
[08/04/15 23:48:19] DUP Capabilities Value: 6291455 (0x5FFFFF)
[08/04/15 23:48:19] DUP Vendor Software Version: 18.1.48.1
[08/04/15 23:48:19] Local System/Model Compatible with this Package? Yes
[08/04/15 23:48:19] Local System OS Version: 6.3.0.0
[08/04/15 23:48:19] OS Compatible with this Package? Yes
[08/04/15 23:48:19] Local System OS Language: EN
[08/04/15 23:48:19] Language Compatible with this Package? Yes
[08/04/15 23:48:20] Identified Behavior : attended
[08/04/15 23:48:20] Temporary payload log file name: C:\ProgramData\dell\drivers\Dell Touchpad Driver\DUPD41.tmp
[08/04/15 23:48:20] Translated Command Line : Setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Dell Touchpad Driver\DUPD41.tmp"
[08/04/15 23:48:20] Path : C:\ProgramData\dell\drivers\Dell Touchpad Driver
[08/04/15 23:48:20] Identified Behavior : attended
[08/04/15 23:48:20] (DupAPI::Execute): *** Shell Execute Error. System error text = The system cannot find the file specified.
[08/04/15 23:48:20] (DupAPI::ExecutePayload): *** An unexpected error occured executing Setup.exe
[08/04/15 23:48:20] logo.png
[08/04/15 23:48:20] Name of Exit Code: ERROR
[08/04/15 23:48:20] Exit Code set to: 1 (0x1)
[08/04/15 23:48:20] Result: FAILURE
[08/04/15 23:48:21] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Dell Touchpad Driver.txt
Any idea how to solve this issue???
uds0
1 Message
9
March 11th, 2017 11:00
The driver install extraction process is unreliable. It sometimes fails to extract without warning except in log file! Of the 4 driver installs I did, 2 immediately failed with "cannot find the file specified" error in log file.
I verified this by creating a temp folder in the parent folder of the folder containing the driver install EXE, then double clicked on that EXE and clicked on the EXTRACT (vs INSTALL) button and selected the temp folder as the destination. A SUCCESS message was displayed BUT the temp folder was actually EMPTY!!!
Using a shortcut on the desktop to the install exe didn't work either.
My 100% tested reliable solution:
Create a "extracted" temp folder in the SAME folder as the downloaded driver install EXE, then double click on the EXE and EXTRACT (not INSTALL) using that temp folder as destination, then "view folder" after extraction, and finally click on extracted setup EXE in that temp folder. Driver should properly install. Delete temp folder contents after successful install.
Hope this helps.
robert p
4 Operator
4 Operator
•
9.4K Posts
0
August 5th, 2015 12:00
Hi Jovancha11,
Thanks for posting!
Installing drivers is best done individually rather than letting the download manager do it. Be sure you're signed in and installing as System Administrator, and that all other programs and windows are closed.
Regards,
Robert
Rawat
10 Posts
0
August 6th, 2015 12:00
Same problem here..I had Windows 7 Home Premium installed on my Inspiron 15R SE and recently upgraded to Windows 10 Home. But I am unable to install the drivers downloaded from official dell website. I am signed as administrator... Please give your valuable suggestions...
robert p
4 Operator
4 Operator
•
9.4K Posts
0
August 7th, 2015 09:00
Hi Rawat,
Thanks for posting.
Please be sure you have updated all the Windows 7 drivers before starting the Windows 10 upgrade. If you have already installed Win 10, you may have to roll back to 7 update, then re-install 10.
-Robert
shubham chauhan
1 Message
0
October 30th, 2015 13:00
Hi Robert,
I am getting the same error while installing latest driver from DELL support for Nvidia.
Can you please help.
bbaeten
1 Message
0
June 14th, 2017 12:00
This worked for me.
Also worth noting, check the checksum of your file against what you see when clicking on "Detailed Info" from where you downloaded the driver from. Mine ended up being a corrupted download or something.
(
to check the checksum of a local file, navigate to it via powershell and run:
Get-FileHash -Algorithm SHA256 *filename*
)
(use the tab key)
(you may have to google how to use powershell)
joepeters
1 Message
0
August 26th, 2017 08:00
The above didn't work for me. I tried Extract instead of Install -- it displayed a "Success" message view "View folder" just shows an empty folder. Any other ideas?