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Alienware R4 Keyboard not working correctly
The A, S, D, 6, W, 9, 8, G, 0, and shift keys are not working on my new alienware R4. I have tried reinstalling the drivers. The service tag is and the Express Service Code: Help
DELL-Rishi
2K Posts
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July 2nd, 2017 01:00
Hi RON2716,
Is there any damage / liquid spillage on the system?
Does an external keyboard work fine?
When did the issue with the specified keys start? When you received the system, was there any damage on the box?
Update the BIOS - restart and check.
Restart in safe mode and check.
If the issue persists, then based on your region and warranty, we can setup a service call and replace the part if required.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.
Ron2716
7 Posts
0
July 2nd, 2017 05:00
there has been no spillage. i cannot start in safe mode because i cannot type my pssword because the shift keys dont work. the bios has been updated. there ws no damage to the box it started about4 days ago and sometimes it is different keys
Jasonyeoh
2 Posts
0
July 2nd, 2017 09:00
i have the same problem any solution？
Ron2716
7 Posts
0
July 2nd, 2017 14:00
not yet
Ron2716
7 Posts
0
July 2nd, 2017 15:00
I rolled my bios back to previous version before the June 17 update all the keys appear to be working then as i was typing this they stopped
DELL-Rishi
2K Posts
0
July 2nd, 2017 20:00
Hi RON2716,
Thank you for the update.
Restart the system in safe mode and to enter your password, either use an external keyboard or use the onscreen keyboard from ease of access center.
Also, kindly test the functionality of an external keyboard on your standard account.
Enable the built in admin account and check the functionality.
Also, it is not recommended to downgrade the BIOS. However, try updating the BIOS again and check if it resolves the issue.
Keep us updated.
Ron2716
7 Posts
0
July 3rd, 2017 05:00
i updated bios did nothing to help
Ron2716
7 Posts
0
July 3rd, 2017 05:00
i cant start the onscreen keyboard at the password screen in safe mode. l want my computer fixed it is under warranty. i dont have an external key board and i am not buying one. enable built in admin account did nothing
Ron2716
7 Posts
0
July 3rd, 2017 05:00
i opened in safe mode still keys do not work. im in fe moeno the w a s d 5 6 g key do not work shift dont work either
DELL-Rishi
2K Posts
0
July 4th, 2017 22:00
Hi RON2716,
Please click my DELL-username and write me a private message with the service tag and your Name for case records. Based on the system warranty and your region, we shall setup a service call.
Let us know if you have any other queries.