AMD Radeon Switchable graphics driver failing.

Hi Gautam,

Welcome to the community.

Please let us know the model number of the system and video card installed on the same.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Sandeep P,

My dell Inspiron number is 7520. Purchased on 18-06-2012. Its with stock graphics card AMD Radeon HD 7730M, 8 GB of RAM, i7 processor.

KR,

Gautam

Hi Gautam,

Thanks for providing us this information.  Please check the link below for updating the video driver:

http://dell.to/12nn5xZ

Kindly perform these steps and let us know so we can advise you further.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Gautam,

I appreciate the time and effort that you took to troubleshoot the issue. Kindly remove both the Intel and AMD drivers and then install both the drivers from the link below:

Intel

http://dell.to/100AB5E

AMD

http://bit.ly/15dSby

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell

Hi Sandeep P,

I had already installed that driver as mentioned by you and still the AMD Radeon Switchable graphics driver keeps failing after some 20-30 mins of starting the system.

The error log shows the following :

 Found INF = C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DisplayAudio\IntcDAud.inf

 Found INF = C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Graphics\kit47658.inf

 [INF Info]

   INF = C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DisplayAudio\IntcDAud.inf

*   Section Key not found in INF

   Date = 06/19/2012

   Version = 6.14.00.3097

   ClassGUID = {4D36E96C-E325-11CE-BFC1-08002BE10318}

   PackageInfo.Name = DAUDIO

   PackageInfo.Sequence = 0

   Manufacturer = Intel,NTAMD64.6.0,NTAMD64.6.1

   Resolved Manufacturer = Intel.NTAMD64.6.1

   Inf supports 64 bit.

   Description: Intel(R) Display Audio

   HardwareID = IntcDAudModel7,HDAUDIO\FUNC_01&VEN_8086&DEV_2805&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2805

   Description: Intel(R) Display Audio

   HardwareID = IntcDAudModel7,HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101,HDAUDIO\FUNC_01&VEN_8086&DEV_2806

   Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2806&SUBSYS_80860101

   Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0000

*   Section Key not found in INF

   Matched HardwareID = HDAUDIO\FUNC_01&VEN_8086&DEV_2806

   Installed Driver = {4d36e96c-e325-11ce-bfc1-08002be10318}\0000

*   Section Key not found in INF

 [INF Info]

   INF = C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Graphics\kit47658.inf

*   Section Key not found in INF

   Date = 08/21/2012

   Version = 9.17.10.2843

   ClassGUID = {4D36E968-E325-11CE-BFC1-08002BE10318}

   PackageInfo.Name = Graphics

   PackageInfo.Sequence = 0

   Manufacturer = Intel.Mfg,NTamd64

   Resolved Manufacturer = Intel.Mfg.NTamd64

   Inf supports 64 bit.

   Description: Intel(R) HD Graphics

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05691028

   Description: Intel(R) HD Graphics 3000

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05691028

   Description: Intel(R) HD Graphics 3000

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05691028

   Description: Intel(R) HD Graphics 4000

   HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05691028

   Description: Intel(R) HD Graphics

   HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05691028

   Description: Intel(R) HD Graphics

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_056D1028

   Description: Intel(R) HD Graphics 3000

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_056D1028

   Description: Intel(R) HD Graphics 3000

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_056D1028

   Description: Intel(R) HD Graphics 4000

   HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_056D1028

   Description: Intel(R) HD Graphics

   HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_056D1028

   Description: Intel(R) HD Graphics

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05971028

   Description: Intel(R) HD Graphics 3000

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05971028

   Description: Intel(R) HD Graphics 3000

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05971028

   Description: Intel(R) HD Graphics 4000

   HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05971028

   Description: Intel(R) HD Graphics

   HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05971028

   Description: Intel(R) HD Graphics

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0106&SUBSYS_05B81028

   Description: Intel(R) HD Graphics 3000

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0116&SUBSYS_05B81028

   Description: Intel(R) HD Graphics 3000

   HardwareID = iSNBM0,PCI\VEN_8086&DEV_0126&SUBSYS_05B81028

   Description: Intel(R) HD Graphics 4000

   HardwareID = iIVBM0,PCI\VEN_8086&DEV_0166&SUBSYS_05B81028

   Description: Intel(R) HD Graphics

.......

......

   HardwareID = iIVBM0,PCI\VEN_8086&DEV_0156&SUBSYS_05781028

 Removed C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\Graphics\kit47658.inf

 Checking 4 part DID's

 4ID check OK

* GFX HW not found; disabling HDMI driver install

 Removed INF = C:\ProgramData\Dell\drivers\Video_Driver_VPDFR_WN_9.17.10.2843_A03\DisplayAudio\IntcDAud.inf

!   Didn't find any INF's that match active hardware

IIF will NOT initiate reboot

Exit code = 0xA005

ResultCode = 40965

<<< 4/20/2013 03:12:36:427

[04/20/13 03:12:36]

--- End of Vendor Software Log ---

[04/20/13 03:12:36] Vendor Software Return Code: 5

[04/20/13 03:12:37] logo.png

[04/20/13 03:12:37] Name of Exit Code: DEP_HARD_ERROR

[04/20/13 03:12:37] Exit Code set to: 4 (0x4)

[04/20/13 03:12:37] Result: FAILURE

[04/20/13 03:12:38] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Video_Driver_VPDFR_WN_9.17.10.2843_A03.txt

Hi Sandeep P,

I removed both my drivers, and while installing the first driver - Intel driver downloaded from Dell's site location, I keep getting this error : "This computer does not meet the minimum requirements for installing the software".

I tried it again and again, but still no use, the same error.

Waiting for your response.

Regards,

Gautam

Hi Gautam,

I appreciate the time and effort that you took to troubleshoot the issue. It seems windows re installation might be required on the system.

However, prior to suggesting it kindly provide me with the screen shot of the device manager of the system.

Also, try installing the AMD driver without Intel and let us know the results.

If you have any further queries, please feel free to contact us.

Thanks and Regards
Sandeep P
#iworkfordell