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February 18th, 2019 18:00
How do reset my dell laptop ?
My 2 in 1 laptop locked my password because for a few weeks I could not long on. I decided to do a full factory reset but instead it keeps taking back to the same place. First let’s do the basics that’s all It keeps going back to.
JOcean
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February 19th, 2019 05:00
First off could you please post the model number of your system?
When you say taking you back to the same place, do you mean asking for the Windows password or are you talking about the password to log into the system before Windows is even trying to load? The following Microsoft link may help if we are talking about the Windows password. If none of the suggestions helps, you may have to do a clean install.
https://support.microsoft.com/en-ca/help/4028457/windows-10-reset-your-local-account-password
Now if the password you mention is the BIOS password to log into the system then you will have to call Dell tech support and after confirming ownership of the system they can help.