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February 16th, 2020 06:00

Can't control volume of external bluetooth speakers through windows

After a recent Windows update, I stopped being able to control the volume of my external bluetooth speakers (Anki SoundCore 2) through the Windows volume slider. When I pair it via bluetooth to my laptop (Inspiron 7577), [two devices appear][4] on the volume control:

1. SoundCore 2 Stereo
2. SoundCore 2 Hands-Free AG Audio

On the first one the sound is good but I cannot control the volume via Windows. Only by manually going to the speaker itself and pushing the physical buttons. Then the volume changes and the Windows slider with it.

On the second one I can control the volume but the sound is not good.

I've tried:

1. Re/Unpairing, removing and rebooting both PC and speakers.
2. Sigverif Run Command.
3. sfc /scannow in Windows powershell with admin rights (no issues were found).
4. Removing only the headset.
5. Unchecking the checkbox of in 'Hands-free telephony' in [Hardware Services (in Devices and Printers)][2].
6. Updating Blutooth drivers.
7. Windows troubleshooting Bluetooth and Sound devices.
8. Checking for issues in [Device Manager][6]
9. Disabling, enabling, disconnecting combinations of the two in [Control Panel, Sound][3].
10. Connecting through AUX cable but I get an annoying background noise, and windows doesn't even recognize the speakers. This is the 2nd AUX cable I get, so it shouldn't be the cable's fault. The sound just stops going through the laptop speakers and goes to the external speakers instead. Windows still thinks I only have the laptop speakers. I can control the volume through windows though.
11. Going to services.msc and restarting Windows Audio.
12. Pairing the speakers on someone else's laptop (Latitude 5580). There it works perfect (i can control the volume both for stereo and hands free through windows) so it's not the speaker's problem. I also notice that on this laptop I get a popup asking which type of device (speaker/headset/headphone) I just plugged in in the AUX connection, whereas in mine it doesn't with any kind of device that I connect there. I have the popup enabled in MAXXAudioPro. There it also doesn't recognize that I plugged in something else.
13. Uninstalled smartbyte;
14. Disabled MaxxAudio Pro.
15. Installing latest version of Realtek Driver's from Dell's website.
16. Installing latest version of Realtek Driver's from Realtek's Website (Realtek HD Audio Manager R.282).
17. Using HD Audio Device (Windows Audio driver instead of Realtek's).

I have the exact same issue with another bluetooth headset (earphones + microphone). But before the update somehow it worked fine on these speakers.

Not sure what else to try, or what could be the problem. Ideas very welcome...

3 Posts

February 16th, 2020 06:00

SOLUTION

You have to turn off the “absolute volume” in the registry: https://support.microsoft.com/en-us/help/14169/windows-10-fix-bluetooth-problems 178 It’s the registry part in the last section " Troubleshoot problems with Bluetooth accessories" in “Audio”.

You can also change the value of “DisableAbsoluteVolume” manually into 1. (Path: HKLM\SYSTEM\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT)

Moderator

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25.4K Posts

February 17th, 2020 00:00

We tried reaching you on a private message but did not receive a response. Please feel free to write back whenever you are available.

May 13th, 2020 21:00

This was the exact solution I was looking for, after I opened my command prompt and wrote down that script and did a quick restart, worked just as how it was supposed to work. Thank you truly.

1 Message

May 18th, 2020 21:00

thank you so much I was looking for a solution for this issue for more then a year 

1 Message

September 8th, 2020 14:00

Thank you so much for this solution @An1MuS , I was looking for this solution for a long time!

1 Message

October 4th, 2020 15:00

Thank you for your help man!! I owe you a beer big time.

February 1st, 2021 12:00

Thanks, it was simple as that.

1 Message

May 29th, 2021 04:00

I had exactly the same problem. Crazy how common it seems to be. Disabling “absolute Bluetooth volume” also fixed it for me, and it’s very easy to do, as An1Mus says. Takes two minutes and requires no specialist knowledge.

I wrote a very quick three-step guide in case anyone needs a bit of extra help doing it manually:

http://cusack.eu/2021/05/29/how-to-fix-lack-of-gradual-bluetooth-volume-control-only-on-full-or-completely-off-muted-by-disabling-absolute-bluetooth-volume-in-windows-10-with-audio-pro-addon-c3/

1 Message

November 8th, 2021 12:00

Thank you so much!! I had to create an account just to thank you for the solution. PERFECT!!

1 Message

December 2nd, 2021 14:00

DisableAbsoluteVolume DWORD

0 = Enable
1 = Disable      made my life easier

4 Operator

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4K Posts

December 4th, 2021 02:00

WARNING: DO NOT change ANYTHING ELSE THAN THOSE MENTIONED IN THIS GUIDE! Otherwise, if you do not know what you are doing, you would cause problems that even I can’t fix for you. You’ve been warned!  

Step 1) Open Windows Registry (regedit.exe). You can do so by pressing CTRL + R on your Keyboard, then typing “regedit.exe” (without the quotes).

Step 2) Go to

Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT

  1. Create REG_DWORD DisableAbsoluteVolume and set it’s value to 1. If you see the key with a value of 0, Right click to edit, and change it’s value to 0. Press OK.
  2. Close the registry editor
  3. Like #TechWithAaron Facebook page. You’ll want us to provide you more of such helpful fixes, right? 

     

     
  4. Restart your computer. Viola. Problem Solved!
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