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whaney

2 Posts

89569

October 23rd, 2003 00:00

Dell Wireless Multimedia keyboard and mouse

 I have a client that purchased a Dell Wireless Multimedia keyboard and mouse for a Dell Optiplex 240 that runs Windows 2000 Pro, sp 4.

The issue is with the driver installation.  After running the self-extracting file and selecting "Open" to actually invoke the setup, the result is the setup program opens up the system's volume controls applet., the same applet you get by double-clicking the speaker icon in the system tray. 

I've downloaded the wireless multimedia driver and used two (2) separate install CD's to no avail.  The keyboard and mouse actually work, but I don't have access to enhanced keys on the keyboard (Home page, back & forward buttons, etc.)

Any suggestions would be welcome.

dustball

3 Posts

November 12th, 2003 20:00

I am having the same problem.  Brand new computer from Dell, also new wireless keyboard & mouse.

Same problem.  Setup.exe brings up volume control.

alim2k

3 Posts

December 24th, 2003 12:00

Hi, and I have the same problem with the wireless keyboard.  Did you get any help on this yet?

dustball

3 Posts

December 26th, 2003 13:00

No, Dell has been no help.

shug102

1 Message

December 28th, 2003 20:00

Hi, my name is Pat, I just bought two wireless multimedia keyboards and mices, when i try to install the disk it is bringing up a volume control button, after placing my computer in the standby mode whenever i shift the mouse or press a key it  is not bringing my computer to the desktop, I have to press the button on my CPU to bring it out of the standby mode, I also gave one to my daughter and she is having the same problem I contacted Dell but after trying to help me so much there was nothing they could do, when I bought the keyboard and mouse the documentation said that it could be used with any Dell computer, my neice just bought a Dell computer with the wireless keyboard and mouse and it is working fine, can you tell me if it will only work if bought with a dell system at the same time , and if you buy it after you bought your system it will not work , i have since then switched back to my old keyboard which works just fine,so what do we do with the two that we just bought, is there any way for it to work,and can you tell me do i have to go to standby mode, is it good for my computer or is it better to let it just go to screen saver, can you help me?

              thank you

                  Pat.

Bon26

6 Posts

January 21st, 2004 23:00

HI,  have a Dell Wireless Keyboard/mouse. The keyboard works but the mouse dose not. Something to do with not finding the driver. They sent me a ew keyboard/mouse. but it still dose it. Dose any one know were i can find a driver for the mouse. Need help.

 

Bon

alim2k

3 Posts

January 22nd, 2004 14:00

Chris,

I am running win 2000 pro. 

The part number on the packing slip is: 310-4170

The p/n on the box is: 0U0764  (dell multimedia wireless desktop)

It contains:

p/n U0097 (multimedia wireless keyboard)

p/n T0179 (wireless mouse)

p/n U0754 (wireless mouse and keyboard receiver)

Message Edited by alim2k on 01-22-2004 10:55 AM

DELL-Chris M

Community Manager

 • 

55.6K Posts

January 22nd, 2004 14:00

To all,

How many of you are running Windows XP? These were all keyboards purchased separately from you systems? What is the part number you have on the invoice?

Bon26

6 Posts

January 22nd, 2004 15:00

cement key board that works the same

keyboard works

mouse dose not work

Bon26

6 Posts

January 22nd, 2004 15:00

HI

I have Dell wireless Keyboard and optical mouse for dell system,

Reciver S/N- LZ833774473

Mouse S/N- LZ33764379

Mouse DP/N- 0t0179

Keyboard- No number

 

Bon26

6 Posts

January 22nd, 2004 15:00

I have Windows XP

DELL-Chris M

Community Manager

 • 

55.6K Posts

January 22nd, 2004 19:00

To all,

First, if you bought this package 310-4170:
http://accessories.us.dell.com/sna/productdetail.aspx?sku=310-4170&c=us&l=en&cs=04&category_id=4000&page=external

The hotkeys will ONLY function in Windows XP. How many of you getting the "Setup.exe brings up volume control, error" are running Windows XP?

Bon26

6 Posts

January 22nd, 2004 23:00

Hot keys work . Mouse dose not.

 

dustball

3 Posts

January 26th, 2004 17:00

It only works with Windows XP?

1) Where does it say this / is there any way I could have POSSIBLY known this?
2) Why would you Dell sell me a keyboard incompatible with an operating system -- together!
3) Product specs state:

* This product has been tested and validated on Dell™ systems to ensure it will work with your computer
* Supported by Dell™ Technical Support when used with a Dell™ system

I suppose you sell a lot of items and can't get everything right. Can't please everyone all the time, I get it.

Would be nice to see some 2000 drivers, though.

Heffex

3 Posts

January 26th, 2004 17:00

Same problems here!

Windows XP Pro

Wireless keyboard that shows as a HID device under keyboards hardware tab.

Found out the keyboard and mouse are made by Logitech where they have some drivers that work better but still don't allow modification of the all the hotkeys like the music symbol button.  By the way the cd says if you press this button you will launch the sound mixer program?

 

Bon26

6 Posts

January 26th, 2004 20:00

Let me know when you find driver for the mouse.

 

Bon26

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