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November 18th, 2014 16:00

Can no longer connect to home network

System:  Alienware M17XR3 with DW1501 Wireless-N WLAN Half Mini Internal Wireless Card. Running Windows 7 Home Premium.

Wireless connection has worked fine for years.  Yesterday, with no program changes, a red X appears over the network connection icon and it states:  "Not connected.  No connections are available".  This while plugged in to charger with power profile set to performance.

It will connect to the internet via ethernet cable.  Toggling wifi on/off with the media control button changes nothing.  The network is available as two other computers connect to it without problems, one at 2.4GHz and one at 5GHz (dual band router).

Upgraded router firmware.  Installed new wireless card driver.  No effect.  Wireless is activated in BIOS.  Device manager says all devices operating without problems.  Windows network troubleshooter can not identify the problem.  Alien Autopsy finds no available network.

Uninstalled DW1501 and driver and reinstalled.  No joy.  Uninstalled again and tried to install a USB wireless card (Linksys AE1000).  Linksys install CD could not install, says wireless control may not be Windows, which it requires...   Downloaded Linksys driver for AE1000, installed thru Device Mgr, shows up working in device mgr but still no wireless connection. 

Ran in safe mode with networking, no change.  Used system restore to load an earlier point in time, still nothing.  Ran System File Check (sfc) - no missing or corrupted system files found.  Changed windows settings to not let windows power down the wireless adapter - no change.

It appears that neither my internal adapter nor a USB adapter can receive the wireless signal that is indeed present.  Any suggestions?  I have run out of ideas.

8 Wizard

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17K Posts

November 18th, 2014 18:00

With machine shut-down and battery removed ... Try re-seating it. Then toggle it off and then on in BIOS.

Uninstall drivers and delete it from Device Manager. Reboot and see if it's re-detected.

Dell Rockstar

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11 Posts

November 19th, 2014 12:00

I assume you mean reseat the internal wireless adapter.  I will try to do that, but would an internal adapter that needs reseating have prevented the USB adapter from working?  I have already turned wireless connectivity off and on  in BIOS. I am not sure how to get to the internal wireless card, but will try...

8 Wizard

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17K Posts

November 22nd, 2014 13:00

Remove internal WiFi card (and prevent antennae terminals from shorting anything out).

Remove USB-WiFi dongle.

Boot machine and Uninstall all WiFi drivers from Programs and Features.

Delete anything WiFi card related from Device Manager.

Reboot

Plug USB-WiFi Dongle into working USB port. Install proper drivers when prompted.

Dell Rockstar

Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.

8 Wizard

 • 

17K Posts

November 22nd, 2014 13:00

but would an internal adapter that needs reseating have prevented the USB adapter from working? 

Not usually, but I think you can only have one WiFi card active at a time, so maybe.

Dell Rockstar

Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.

11 Posts

November 22nd, 2014 13:00

Today, I opened up the case, removed and reseated the DW1501 wireless card, then entered BIOS and disabled then enabled the wireless network.  Upon booting up, I deleted the driver software then rebooted.  The computer did not detect the wireless card but gave me this message... "Device driver software was not successfully installed".  In device manager, the DW1501 was now not present and scanning for hardware changes found nothing.  However,  there was a category of "Other" just under Network Adapters which had a "Network Controller" device indicated, without a driver.  I installed the DW1501 drivers there, and then the DW1501 showed in its proper place under Network Adapters.  Bringing up Properties for the DW1501 insures me that it is working properly. 

Unfortunately, I still have no wifi connection.  I am thinking motherboard problem since a USB wireless adapter also will not work, however, I am no expert and am more than open to other suggestions. 

11 Posts

November 23rd, 2014 17:00

Tesla, thank you for helping me....

Before inserting the USB-WIFI dongle in the past, I have always deleted the internal Wifi card and it's drivers in Device Manager.  The USB dongle is then detected when inserted and I loaded in its drivers.    Device Manager has never shown both wifi cards at the same time.  I never leave the dongle or it's software in place while trying to get the internal card to be detected.

Are you saying I need to physically remove the DW1501 internal card in order for the dongle to operate?  This may be so, but I don't understand why Device Manager should not take care of it...

Thanks again for your input.  It seems no one with Alienware peruses this forum?

8 Wizard

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17K Posts

November 23rd, 2014 19:00

Are you saying I need to physically remove the DW1501 internal card in order for the dongle to operate?  This may be so, but I don't understand why Device Manager should not take care of it...

Yes.

...because you indicated it was somehow keeping the USB-WiFi-Dongle from working. So, remove DW1501 hardware and it's drivers. 

Dell Rockstar

Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.

11 Posts

November 23rd, 2014 21:00

Tesla,

Where did I indicate that the DW1501 was somehow keeping the USB-wifi-dongle from working?  I did not say that, and I did not intent to imply that....

Tomorrow after work I will try removing the internal card and installing the dongle... Sure hope that works..

11 Posts

November 25th, 2014 19:00

Tonight I removed the internal wifi card software and uninstalled it using device manager.  I then physically removed the internal card.  I then installed another wifi dongle of the same type from a working computer (that finds the network without problems) and installed the driver for it.  Still, the alienware laptop finds no wifi network at all.

Looks like I may have a problem without a solution.  Fortunately, I can connect with a cable, but the mobility of a laptop has been lost. 

I will not buy this expensive a laptop ever again, you can bet on that.

8 Wizard

 • 

17K Posts

November 25th, 2014 21:00

Good to hear that direct wire works.

As for no WiFi (internal or external-USB) ... I guess that just leaves software ... as in a Windows problem. 

Dell Rockstar

Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.

11 Posts

November 28th, 2014 10:00

Well, I did mention in the original posting that a direct wire works....

Also, since a system restore, safe mode and running sfc did not correct the problem, isn't this more likely a hardware problem than a windows problem?  If not, why not? 

Not trying to be argumentative, just want to understand.

8 Wizard

 • 

17K Posts

November 28th, 2014 11:00

Well, I did mention in the original posting that a direct wire works....

 

Also, since a system restore, safe mode and running sfc did not correct the problem, isn't this more likely a hardware problem than a windows problem?  If not, why not? 

 

Not trying to be argumentative, just want to understand.

Because:

1. if the USB-WiFi Dongle works on other machine

2. AND, the USB-Port on bad computer works for things like flash drives

All the hardware is tested and there is no other "hardware" involved.

Dell Rockstar

Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.

11 Posts

November 29th, 2014 10:00

There is a media control button on the laptop that toggles wireless on and off.  Surely it is hardware and is connected to other hardware somewhere?  If it's components were malfunctioning, could it not prevent a wireless dongle from working also?  I don't know exactly how it stops wireless connections, but somehow it must do so through the motherboard does it not, and must work regardless of whether the wireless connection is thru an internal card or thru a usb dongle?

I do know that the button has no effect now but the indicator light with it works and indicates it is turning wireless on and off. But perhaps some part of that system has failed...  Does anyone know exactly how that button works to stop wireless and can confirm that it does or does not block connections with a wifi dongle?

How could I eliminate this button from being the culprit?

8 Wizard

 • 

17K Posts

November 29th, 2014 11:00

There is a media control button on the laptop that toggles wireless on and off. 

As good an explanation as any at this point.

Dell Rockstar

Microsoft Windows and Apple iOS Developer (Retired)
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Mark as Accepted Answer" on any post that answers your question best.

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