Very disappointed with laptop and customer service

I am very disappointed in Dell.  I purchased my son a new laptop to use at UT Austin for his grueling class load.  Screen failed on the third week of class leaving him without a computer for his class work.   I purchased the “premium” service plan and the best they can offer me is to send the computer  back after receiving a box for it in 3 business days.   Then it will supposedly be fixed in 3-5 days and mailed back to him within another 3-5 days.   All this, will likely take two weeks or more.  This is hardly premium service; and customer service was no help whatsoever.    Now , I will be forced to purchase him a new laptop to use for the next two weeks and it will certainly not be a Dell.    Michael Dell would be ashamed of his company especially having a UT Austin student not have a computer for class after spending over $2000 on a new laptop.   Bottom line , I should’ve bought him an Apple product.   Dell is not the same company they once were.